As of January 1, 2020 this library no longer supports Python 2 on the latest released version. Library versions released prior to that date will continue to be available. For more information please visit Python 2 support on Google Cloud.

Changelog

1.20.0 (2024-11-15)

Features

  • Add AnalysisRules resource and APIs (cfb62c9)

  • Add FeedbackLabel resource and APIs (cfb62c9)

  • Add Quality AI resources and APIs (cfb62c9)

  • Add QueryMetrics API (cfb62c9)

Documentation

  • A comment for field custom_metadata_keys in message .google.cloud.contactcenterinsights.v1.IngestConversationsRequest is changed (cfb62c9)

  • A comment for field encryption_spec in message .google.cloud.contactcenterinsights.v1.InitializeEncryptionSpecRequest is changed (cfb62c9)

  • A comment for field kms_key in message .google.cloud.contactcenterinsights.v1.EncryptionSpec is changed (cfb62c9)

  • A comment for field labels in message .google.cloud.contactcenterinsights.v1.Conversation is changed (cfb62c9)

  • A comment for field metadata_json in message .google.cloud.contactcenterinsights.v1.Conversation is changed (cfb62c9)

  • A comment for field partial_errors in message .google.cloud.contactcenterinsights.v1.InitializeEncryptionSpecMetadata is changed (cfb62c9)

  • A comment for message EncryptionSpec is changed (cfb62c9)

  • A comment for method InitializeEncryptionSpec in service ContactCenterInsights is changed (cfb62c9)

1.19.1 (2024-10-31)

Bug Fixes

  • disable universe-domain validation (53c951e)

1.19.0 (2024-10-24)

Features

  • Add support for Python 3.13 (6252476)

1.18.0 (2024-10-08)

Features

  • Add CMEK InitializeLroSpec (e4ac435)

  • Add import / export IssueModel (e4ac435)

  • Add metadata import to IngestConversations (e4ac435)

  • Add sampling to IngestConversations (e4ac435)

Documentation

  • Add a comment for valid order_by values in ListConversations (e4ac435)

  • Add a comment for valid update_mask values in UpdateConversation (e4ac435)

1.17.5 (2024-07-30)

Bug Fixes

  • Retry and timeout values do not propagate in requests during pagination (a6f7356)

1.17.4 (2024-07-08)

Bug Fixes

1.17.3 (2024-03-05)

Bug Fixes

1.17.2 (2024-02-22)

Bug Fixes

  • [Many APIs] fix ValueError in test__validate_universe_domain (#12282) (b985096)

  • deps: [Many APIs] Require google-api-core>=1.34.1 (#12305) (2aa7f17)

1.17.1 (2024-02-06)

Bug Fixes

  • Add google-auth as a direct dependency (f3db074)

  • Add staticmethod decorator to _get_client_cert_source and _get_api_endpoint (f3db074)

  • Resolve AttributeError ‘Credentials’ object has no attribute ‘universe_domain’ (f3db074)

1.17.0 (2024-02-01)

Features

  • Allow users to explicitly configure universe domain (#12239) (8004d15)

1.16.0 (2024-01-26)

Features

  • Add Conversation QualityMetadata (7e81f5b)

Documentation

  • Clarify usage of agent and customer channel fields in IngestConversationsRequest (7e81f5b)

1.15.0 (2023-12-07)

Features

  • Add support for python 3.12 (b96013d)

  • Introduce compatibility with native namespace packages (b96013d)

Bug Fixes

  • Require proto-plus >= 1.22.3 (b96013d)

  • Use retry_async instead of retry in async client (b96013d)

1.14.1 (2023-11-29)

Documentation

  • [google-cloud-contact-center-insights] Update IngestConversations and BulkAnalyzeConversations comments (#12036) (0845dc3)

1.14.0 (2023-11-07)

Features

  • Launch BulkDelete API and bulk audio import via the IngestConversations API (0510e6d)

1.13.0 (2023-09-30)

Features

  • add optional SpeechConfig to UploadConversationRequest (bfc25b7)

1.12.1 (2023-09-19)

Documentation

1.12.0 (2023-07-06)

Features

1.11.1 (2023-07-05)

Bug Fixes

1.11.0 (2023-05-25)

Features

  • Support for generating summaries during conversation analysis (#303) (fb662bb)

1.10.0 (2023-04-06)

Features

1.9.1 (2023-03-23)

Documentation

  • Fix formatting of request arg in docstring (#299) (0848578)

1.9.0 (2023-03-02)

Features

  • Add a way to specify the conversation automatic analysis percentage for the UploadConversation API when creating Analyses in Insights (#296) (f299378)

1.8.0 (2023-02-27)

Features

  • Enable “rest” transport in Python for services supporting numeric enums (#291) (5698695)

1.7.0 (2023-02-04)

Features

1.6.1 (2023-01-20)

Bug Fixes

  • Add context manager return types (a95c535)

Documentation

  • Add documentation for enums (a95c535)

1.6.0 (2023-01-10)

Features

1.5.0 (2022-12-15)

Features

  • Add Configurable Analysis, Bulk Upload, Bulk Analyze, Delete Issue Apis (#270) (368ea48)

  • Add support for google.cloud.contact_center_insights.__version__ (6ce3eec)

  • Add typing to proto.Message based class attributes (6ce3eec)

Bug Fixes

  • Add dict typing for client_options (6ce3eec)

  • deps: Require google-api-core >=1.34.0, >=2.11.0 (bddefbb)

  • Drop usage of pkg_resources (bddefbb)

  • Fix timeout default values (bddefbb)

Documentation

  • samples: Snippetgen handling of repeated enum field (6ce3eec)

  • samples: Snippetgen should call await on the operation coroutine before calling result (bddefbb)

1.4.5 (2022-10-08)

Bug Fixes

1.4.4 (2022-10-03)

Bug Fixes

1.4.3 (2022-08-23)

Documentation

1.4.2 (2022-08-12)

Bug Fixes

  • deps: allow protobuf < 5.0.0 (#223) (6de2b2c)

  • deps: require proto-plus >= 1.22.0 (6de2b2c)

1.4.1 (2022-08-06)

Documentation

1.4.0 (2022-07-16)

Features

Bug Fixes

1.3.2 (2022-06-07)

Bug Fixes

Documentation

1.3.1 (2022-03-07)

Bug Fixes

  • deps: require google-api-core>=1.31.5, >=2.3.2 (#136) (dc326bc)

1.3.0 (2022-02-26)

Features

Bug Fixes

  • resolve DuplicateCredentialArgs error when using credentials_file (02ad5e1)

1.2.1 (2022-01-20)

Documentation

  • Clarify comments of ConversationView enum (#123) (96196d9)

1.2.0 (2022-01-14)

Features

1.1.0 (2021-11-05)

Features

  • Add ability to update phrase matchers (#93) (0b5b07a)

  • Add display name to issue model stats (0b5b07a)

  • Add issue model stats to time series (0b5b07a)

1.0.0 (2021-11-03)

Features

  • bump release level to production/stable (#89) (d93e829)

0.6.1 (2021-11-02)

Bug Fixes

  • deps: drop packaging dependency (daf9af8)

  • deps: require google-api-core >= 1.28.0 (daf9af8)

Documentation

  • list oneofs in docstring (daf9af8)

0.6.0 (2021-10-11)

Features

  • add context manager support in client (#70) (f90696e)

0.5.0 (2021-10-04)

Features

Bug Fixes

  • improper types in pagers generation (3bc4439)

0.4.0 (2021-09-29)

Features

  • add metadata from dialogflow related to transcript segment (#54) (ef575cf)

  • add obfuscated if from dialogflow (ef575cf)

  • add sentiment data for transcript segment (ef575cf)

0.3.1 (2021-09-24)

Bug Fixes

  • add ‘dict’ annotation type to ‘request’ (94e64ac)

0.3.0 (2021-09-20)

Features

  • add new issue model API methods (#25) (16a9bdd)

  • display_name is the display name for the assigned issue (#32) (5b0fa8e)

  • filter is used to filter conversations used for issue model training feat: update_time is used to indicate when the phrase matcher was updated (#48) (92b9f30)

  • support Dialogflow and user-specified participant IDs (16a9bdd)

Documentation

  • update pubsub_notification_settings docs (16a9bdd)

0.2.0 (2021-07-24)

Features

  • update contact center insights v1 prior to launch (#8) (1df2eff)

Bug Fixes

  • change nesting of Conversation.Transcript.Participant to ConversationParticipant (1df2eff)

  • enable self signed jwt for grpc (#9) (b1d5d2f)

  • remove AnnotationBoundary.time_offset (1df2eff)

Documentation

  • add Samples section to CONTRIBUTING.rst (#4) (6dcbc56)

0.1.1 (2021-07-21)

Bug Fixes

  • deps: pin ‘google-{api,cloud}-core’, ‘google-auth’ to allow 2.x versions (#3) (3c5be83)

0.1.0 (2021-07-16)

Features

Miscellaneous Chores