Class: Google::Apis::CloudsupportV2::Escalation

Inherits:

Object

• Object
• Google::Apis::CloudsupportV2::Escalation

Includes:

Google::Apis::Core::Hashable, Google::Apis::Core::JsonObjectSupport

Defined in:

lib/google/apis/cloudsupport_v2/classes.rb,
lib/google/apis/cloudsupport_v2/representations.rb,
lib/google/apis/cloudsupport_v2/representations.rb

Overview

An escalation of a support case.

Instance Attribute Summary

• #justification ⇒ String

  Required.

• #reason ⇒ String

  Required.

Instance Method Summary

• #initialize(**args) ⇒ Escalation constructor

  A new instance of Escalation.

• #update!(**args) ⇒ Object

  Update properties of this object.

Constructor Details

#initialize(**args) ⇒ Escalation

Returns a new instance of Escalation.

# File 'lib/google/apis/cloudsupport_v2/classes.rb', line 754

def initialize(**args)
   update!(**args)
end

Instance Attribute Details

#justification ⇒ String

Required. A free text description to accompany the reason field above. Provides additional context on why the case is being escalated. Corresponds to the JSON property justification

Returns:

• (String)

# File 'lib/google/apis/cloudsupport_v2/classes.rb', line 747

def justification
  @justification
end

#reason ⇒ String

Required. The reason why the Case is being escalated. Corresponds to the JSON property reason

Returns:

• (String)

# File 'lib/google/apis/cloudsupport_v2/classes.rb', line 752

def reason
  @reason
end

Instance Method Details

#update!(**args) ⇒ Object

Update properties of this object

# File 'lib/google/apis/cloudsupport_v2/classes.rb', line 759

def update!(**args)
  @justification = args[:justification] if args.key?(:justification)
  @reason = args[:reason] if args.key?(:reason)
end