Class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartReplyData

Inherits:
Object
  • Object
show all
Includes:
Google::Apis::Core::Hashable, Google::Apis::Core::JsonObjectSupport
Defined in:
lib/google/apis/contactcenterinsights_v1/classes.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb

Overview

Agent Assist Smart Reply data.

Instance Attribute Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(**args) ⇒ GoogleCloudContactcenterinsightsV1SmartReplyData

Returns a new instance of GoogleCloudContactcenterinsightsV1SmartReplyData.



2841
2842
2843
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2841

def initialize(**args)
   update!(**args)
end

Instance Attribute Details

#confidence_score ⇒ Float

The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain). Corresponds to the JSON property confidenceScore

Returns:

  • (Float) 


2822
2823
2824
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2822

def confidence_score
  @confidence_score
end

#metadata ⇒ Hash<String,String>

Map that contains metadata about the Smart Reply and the document from which it originates. Corresponds to the JSON property metadata

Returns:

  • (Hash<String,String>) 


2828
2829
2830
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2828

def metadata
  @metadata
end

#query_record ⇒ String

The name of the answer record. Format: projects/project/locations/location/ answerRecords/answer_record Corresponds to the JSON property queryRecord

Returns:

  • (String) 


2834
2835
2836
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2834

def query_record
  @query_record
end

#reply ⇒ String

The content of the reply. Corresponds to the JSON property reply

Returns:

  • (String) 


2839
2840
2841
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2839

def reply
  @reply
end

Instance Method Details

#update!(**args) ⇒ Object

Update properties of this object



2846
2847
2848
2849
2850
2851
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2846

def update!(**args)
  @confidence_score = args[:confidence_score] if args.key?(:confidence_score)
  @metadata = args[:metadata] if args.key?(:metadata)
  @query_record = args[:query_record] if args.key?(:query_record)
  @reply = args[:reply] if args.key?(:reply)
end