Class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1Conversation
- Inherits:
-
Object
- Object
- Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1Conversation
- Includes:
- Google::Apis::Core::Hashable, Google::Apis::Core::JsonObjectSupport
- Defined in:
- lib/google/apis/contactcenterinsights_v1/classes.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb
Overview
The conversation resource.
Instance Attribute Summary collapse
-
#agent_id ⇒ String
An opaque, user-specified string representing the human agent who handled the conversation.
-
#call_metadata ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationCallMetadata
Call-specific metadata.
-
#create_time ⇒ String
Output only.
-
#data_source ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationDataSource
The conversation source, which is a combination of transcript, audio, and metadata.
-
#dialogflow_intents ⇒ Hash<String,Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1DialogflowIntent>
Output only.
-
#duration ⇒ String
Output only.
-
#expire_time ⇒ String
The time at which this conversation should expire.
-
#labels ⇒ Hash<String,String>
A map for the user to specify any custom fields.
-
#language_code ⇒ String
A user-specified language code for the conversation.
-
#latest_analysis ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1Analysis
The analysis resource.
-
#latest_summary ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData
Conversation summarization suggestion data.
-
#medium ⇒ String
Immutable.
-
#name ⇒ String
Immutable.
-
#obfuscated_user_id ⇒ String
Obfuscated user ID which the customer sent to us.
-
#runtime_annotations ⇒ Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1RuntimeAnnotation>
Output only.
-
#start_time ⇒ String
The time at which the conversation started.
-
#transcript ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationTranscript
A message representing the transcript of a conversation.
-
#ttl ⇒ String
Input only.
-
#turn_count ⇒ Fixnum
Output only.
-
#update_time ⇒ String
Output only.
Instance Method Summary collapse
-
#initialize(**args) ⇒ GoogleCloudContactcenterinsightsV1Conversation
constructor
A new instance of GoogleCloudContactcenterinsightsV1Conversation.
-
#update!(**args) ⇒ Object
Update properties of this object.
Constructor Details
#initialize(**args) ⇒ GoogleCloudContactcenterinsightsV1Conversation
Returns a new instance of GoogleCloudContactcenterinsightsV1Conversation.
926 927 928 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 926 def initialize(**args) update!(**args) end |
Instance Attribute Details
#agent_id ⇒ String
An opaque, user-specified string representing the human agent who handled the
conversation.
Corresponds to the JSON property agentId
821 822 823 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 821 def agent_id @agent_id end |
#call_metadata ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationCallMetadata
Call-specific metadata.
Corresponds to the JSON property callMetadata
826 827 828 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 826 def @call_metadata end |
#create_time ⇒ String
Output only. The time at which the conversation was created.
Corresponds to the JSON property createTime
831 832 833 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 831 def create_time @create_time end |
#data_source ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationDataSource
The conversation source, which is a combination of transcript, audio, and
metadata.
Corresponds to the JSON property dataSource
837 838 839 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 837 def data_source @data_source end |
#dialogflow_intents ⇒ Hash<String,Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1DialogflowIntent>
Output only. All the matched Dialogflow intents in the call. The key
corresponds to a Dialogflow intent, format: projects/project
/agent/agent
/
intents/intent
Corresponds to the JSON property dialogflowIntents
844 845 846 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 844 def dialogflow_intents @dialogflow_intents end |
#duration ⇒ String
Output only. The duration of the conversation.
Corresponds to the JSON property duration
849 850 851 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 849 def duration @duration end |
#expire_time ⇒ String
The time at which this conversation should expire. After this time, the
conversation data and any associated analyses will be deleted.
Corresponds to the JSON property expireTime
855 856 857 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 855 def expire_time @expire_time end |
#labels ⇒ Hash<String,String>
A map for the user to specify any custom fields. A maximum of 20 labels per
conversation is allowed, with a maximum of 256 characters per entry.
Corresponds to the JSON property labels
861 862 863 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 861 def labels @labels end |
#language_code ⇒ String
A user-specified language code for the conversation.
Corresponds to the JSON property languageCode
866 867 868 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 866 def language_code @language_code end |
#latest_analysis ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1Analysis
The analysis resource.
Corresponds to the JSON property latestAnalysis
871 872 873 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 871 def latest_analysis @latest_analysis end |
#latest_summary ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData
Conversation summarization suggestion data.
Corresponds to the JSON property latestSummary
876 877 878 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 876 def latest_summary @latest_summary end |
#medium ⇒ String
Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
Corresponds to the JSON property medium
881 882 883 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 881 def medium @medium end |
#name ⇒ String
Immutable. The resource name of the conversation. Format: projects/project
/
locations/location
/conversations/conversation
Corresponds to the JSON property name
887 888 889 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 887 def name @name end |
#obfuscated_user_id ⇒ String
Obfuscated user ID which the customer sent to us.
Corresponds to the JSON property obfuscatedUserId
892 893 894 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 892 def @obfuscated_user_id end |
#runtime_annotations ⇒ Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1RuntimeAnnotation>
Output only. The annotations that were generated during the customer and agent
interaction.
Corresponds to the JSON property runtimeAnnotations
898 899 900 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 898 def runtime_annotations @runtime_annotations end |
#start_time ⇒ String
The time at which the conversation started.
Corresponds to the JSON property startTime
903 904 905 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 903 def start_time @start_time end |
#transcript ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationTranscript
A message representing the transcript of a conversation.
Corresponds to the JSON property transcript
908 909 910 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 908 def transcript @transcript end |
#ttl ⇒ String
Input only. The TTL for this resource. If specified, then this TTL will be
used to calculate the expire time.
Corresponds to the JSON property ttl
914 915 916 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 914 def ttl @ttl end |
#turn_count ⇒ Fixnum
Output only. The number of turns in the conversation.
Corresponds to the JSON property turnCount
919 920 921 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 919 def turn_count @turn_count end |
#update_time ⇒ String
Output only. The most recent time at which the conversation was updated.
Corresponds to the JSON property updateTime
924 925 926 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 924 def update_time @update_time end |
Instance Method Details
#update!(**args) ⇒ Object
Update properties of this object
931 932 933 934 935 936 937 938 939 940 941 942 943 944 945 946 947 948 949 950 951 952 |
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 931 def update!(**args) @agent_id = args[:agent_id] if args.key?(:agent_id) @call_metadata = args[:call_metadata] if args.key?(:call_metadata) @create_time = args[:create_time] if args.key?(:create_time) @data_source = args[:data_source] if args.key?(:data_source) @dialogflow_intents = args[:dialogflow_intents] if args.key?(:dialogflow_intents) @duration = args[:duration] if args.key?(:duration) @expire_time = args[:expire_time] if args.key?(:expire_time) @labels = args[:labels] if args.key?(:labels) @language_code = args[:language_code] if args.key?(:language_code) @latest_analysis = args[:latest_analysis] if args.key?(:latest_analysis) @latest_summary = args[:latest_summary] if args.key?(:latest_summary) @medium = args[:medium] if args.key?(:medium) @name = args[:name] if args.key?(:name) @obfuscated_user_id = args[:obfuscated_user_id] if args.key?(:obfuscated_user_id) @runtime_annotations = args[:runtime_annotations] if args.key?(:runtime_annotations) @start_time = args[:start_time] if args.key?(:start_time) @transcript = args[:transcript] if args.key?(:transcript) @ttl = args[:ttl] if args.key?(:ttl) @turn_count = args[:turn_count] if args.key?(:turn_count) @update_time = args[:update_time] if args.key?(:update_time) end |