Class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1RuntimeAnnotation

Inherits:
Object
  • Object
show all
Includes:
Google::Apis::Core::Hashable, Google::Apis::Core::JsonObjectSupport
Defined in:
lib/google/apis/contactcenterinsights_v1/classes.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb

Overview

An annotation that was generated during the customer and agent interaction.

Instance Attribute Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(**args) ⇒ GoogleCloudContactcenterinsightsV1RuntimeAnnotation

Returns a new instance of GoogleCloudContactcenterinsightsV1RuntimeAnnotation.



2894
2895
2896
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2894

def initialize(**args)
   update!(**args)
end

Instance Attribute Details

#annotation_id ⇒ String

The unique identifier of the annotation. Format: projects/project/locations/ location/conversationDatasets/dataset/conversationDataItems/data_item/ conversationAnnotations/annotation Corresponds to the JSON property annotationId

Returns:

  • (String) 


2842
2843
2844
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2842

def annotation_id
  @annotation_id
end

#answer_feedback ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnswerFeedback

The feedback that the customer has about a certain answer in the conversation. Corresponds to the JSON property answerFeedback

Returns:



2847
2848
2849
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2847

def answer_feedback
  @answer_feedback
end

#article_suggestion ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ArticleSuggestionData

Agent Assist Article Suggestion data. Corresponds to the JSON property articleSuggestion

Returns:



2852
2853
2854
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2852

def article_suggestion
  @article_suggestion
end

#conversation_summarization_suggestion ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData

Conversation summarization suggestion data. Corresponds to the JSON property conversationSummarizationSuggestion

Returns:



2857
2858
2859
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2857

def conversation_summarization_suggestion
  @conversation_summarization_suggestion
end

#create_time ⇒ String

The time at which this annotation was created. Corresponds to the JSON property createTime

Returns:

  • (String) 


2862
2863
2864
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2862

def create_time
  @create_time
end

#dialogflow_interaction ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1DialogflowInteractionData

Dialogflow interaction data. Corresponds to the JSON property dialogflowInteraction

Returns:



2867
2868
2869
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2867

def dialogflow_interaction
  @dialogflow_interaction
end

#end_boundary ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotationBoundary

A point in a conversation that marks the start or the end of an annotation. Corresponds to the JSON property endBoundary

Returns:



2872
2873
2874
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2872

def end_boundary
  @end_boundary
end

#faq_answer ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FaqAnswerData

Agent Assist frequently-asked-question answer data. Corresponds to the JSON property faqAnswer

Returns:



2877
2878
2879
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2877

def faq_answer
  @faq_answer
end

#smart_compose_suggestion ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData

Agent Assist Smart Compose suggestion data. Corresponds to the JSON property smartComposeSuggestion

Returns:



2882
2883
2884
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2882

def smart_compose_suggestion
  @smart_compose_suggestion
end

#smart_reply ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartReplyData

Agent Assist Smart Reply data. Corresponds to the JSON property smartReply

Returns:



2887
2888
2889
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2887

def smart_reply
  @smart_reply
end

#start_boundary ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotationBoundary

A point in a conversation that marks the start or the end of an annotation. Corresponds to the JSON property startBoundary

Returns:



2892
2893
2894
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2892

def start_boundary
  @start_boundary
end

Instance Method Details

#update!(**args) ⇒ Object

Update properties of this object



2899
2900
2901
2902
2903
2904
2905
2906
2907
2908
2909
2910
2911
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 2899

def update!(**args)
  @annotation_id = args[:annotation_id] if args.key?(:annotation_id)
  @answer_feedback = args[:answer_feedback] if args.key?(:answer_feedback)
  @article_suggestion = args[:article_suggestion] if args.key?(:article_suggestion)
  @conversation_summarization_suggestion = args[:conversation_summarization_suggestion] if args.key?(:conversation_summarization_suggestion)
  @create_time = args[:create_time] if args.key?(:create_time)
  @dialogflow_interaction = args[:dialogflow_interaction] if args.key?(:dialogflow_interaction)
  @end_boundary = args[:end_boundary] if args.key?(:end_boundary)
  @faq_answer = args[:faq_answer] if args.key?(:faq_answer)
  @smart_compose_suggestion = args[:smart_compose_suggestion] if args.key?(:smart_compose_suggestion)
  @smart_reply = args[:smart_reply] if args.key?(:smart_reply)
  @start_boundary = args[:start_boundary] if args.key?(:start_boundary)
end