Class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer

Inherits:
Object
  • Object
show all
Includes:
Google::Apis::Core::Hashable, Google::Apis::Core::JsonObjectSupport
Defined in:
lib/google/apis/contactcenterinsights_v1/classes.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb

Overview

Represents an answer from Knowledge. Cuurently supports FAQ and Generative answers.

Instance Attribute Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(**args) ⇒ GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer

Returns a new instance of GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer.



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 6561

def initialize(**args)
   update!(**args)
end

Instance Attribute Details

#answer_text ⇒ String

The piece of text from the source that answers this suggested query. Corresponds to the JSON property answerText

Returns:

  • (String) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 6537

def answer_text
  @answer_text
end

#faq_source ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource

Details about source of FAQ answer. Corresponds to the JSON property faqSource

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 6542

def faq_source
  @faq_source
end

#generative_source ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource

Details about source of Generative answer. Corresponds to the JSON property generativeSource

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 6547

def generative_source
  @generative_source
end

#intent_matching_source ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource

Details about source of Intent Matching answer. Corresponds to the JSON property intentMatchingSource

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 6552

def intent_matching_source
  @intent_matching_source
end

#match_confidence ⇒ Float

The system's confidence score that this answer is a good match for this conversational query. The range is from 0.0 (completely uncertain) to 1.0 ( completely certain). Corresponds to the JSON property matchConfidence

Returns:

  • (Float) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 6559

def match_confidence
  @match_confidence
end

Instance Method Details

#update!(**args) ⇒ Object

Update properties of this object



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 6566

def update!(**args)
  @answer_text = args[:answer_text] if args.key?(:answer_text)
  @faq_source = args[:faq_source] if args.key?(:faq_source)
  @generative_source = args[:generative_source] if args.key?(:generative_source)
  @intent_matching_source = args[:intent_matching_source] if args.key?(:intent_matching_source)
  @match_confidence = args[:match_confidence] if args.key?(:match_confidence)
end