Class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1Conversation
- Inherits:
-
Object
- Object
- Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1Conversation
- Includes:
- Google::Apis::Core::Hashable, Google::Apis::Core::JsonObjectSupport
- Defined in:
- lib/google/apis/contactcenterinsights_v1/classes.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb
Overview
The conversation resource.
Instance Attribute Summary collapse
-
#agent_id ⇒ String
An opaque, user-specified string representing the human agent who handled the conversation.
-
#call_metadata ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationCallMetadata
Call-specific metadata.
-
#create_time ⇒ String
Output only.
-
#data_source ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationDataSource
The conversation source, which is a combination of transcript and audio.
-
#dialogflow_intents ⇒ Hash<String,Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1DialogflowIntent>
Output only.
-
#duration ⇒ String
Output only.
-
#expire_time ⇒ String
The time at which this conversation should expire.
-
#labels ⇒ Hash<String,String>
A map for the user to specify any custom fields.
-
#language_code ⇒ String
A user-specified language code for the conversation.
-
#latest_analysis ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1Analysis
The analysis resource.
-
#latest_summary ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData
Conversation summarization suggestion data.
-
#medium ⇒ String
Immutable.
-
#name ⇒ String
Immutable.
-
#obfuscated_user_id ⇒ String
Obfuscated user ID which the customer sent to us.
-
#quality_metadata ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata
Conversation metadata related to quality management.
-
#runtime_annotations ⇒ Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotation>
Output only.
-
#start_time ⇒ String
The time at which the conversation started.
-
#transcript ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationTranscript
A message representing the transcript of a conversation.
-
#ttl ⇒ String
Input only.
-
#turn_count ⇒ Fixnum
Output only.
-
#update_time ⇒ String
Output only.
Instance Method Summary collapse
-
#initialize(**args) ⇒ GoogleCloudContactcenterinsightsV1alpha1Conversation
constructor
A new instance of GoogleCloudContactcenterinsightsV1alpha1Conversation.
-
#update!(**args) ⇒ Object
Update properties of this object.
Constructor Details
#initialize(**args) ⇒ GoogleCloudContactcenterinsightsV1alpha1Conversation
Returns a new instance of GoogleCloudContactcenterinsightsV1alpha1Conversation.
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4653 def initialize(**args) update!(**args) end |
Instance Attribute Details
#agent_id ⇒ String
An opaque, user-specified string representing the human agent who handled the
conversation.
Corresponds to the JSON property agentId
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4544 def agent_id @agent_id end |
#call_metadata ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationCallMetadata
Call-specific metadata.
Corresponds to the JSON property callMetadata
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4549 def @call_metadata end |
#create_time ⇒ String
Output only. The time at which the conversation was created.
Corresponds to the JSON property createTime
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4554 def create_time @create_time end |
#data_source ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationDataSource
The conversation source, which is a combination of transcript and audio.
Corresponds to the JSON property dataSource
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4559 def data_source @data_source end |
#dialogflow_intents ⇒ Hash<String,Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1DialogflowIntent>
Output only. All the matched Dialogflow intents in the call. The key
corresponds to a Dialogflow intent, format: projects/project
/agent/agent
/
intents/intent
Corresponds to the JSON property dialogflowIntents
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4566 def dialogflow_intents @dialogflow_intents end |
#duration ⇒ String
Output only. The duration of the conversation.
Corresponds to the JSON property duration
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4571 def duration @duration end |
#expire_time ⇒ String
The time at which this conversation should expire. After this time, the
conversation data and any associated analyses will be deleted.
Corresponds to the JSON property expireTime
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4577 def expire_time @expire_time end |
#labels ⇒ Hash<String,String>
A map for the user to specify any custom fields. A maximum of 20 labels per
conversation is allowed, with a maximum of 256 characters per entry.
Corresponds to the JSON property labels
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4583 def labels @labels end |
#language_code ⇒ String
A user-specified language code for the conversation.
Corresponds to the JSON property languageCode
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4588 def language_code @language_code end |
#latest_analysis ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1Analysis
The analysis resource.
Corresponds to the JSON property latestAnalysis
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4593 def latest_analysis @latest_analysis end |
#latest_summary ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData
Conversation summarization suggestion data.
Corresponds to the JSON property latestSummary
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4598 def latest_summary @latest_summary end |
#medium ⇒ String
Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
Corresponds to the JSON property medium
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4603 def medium @medium end |
#name ⇒ String
Immutable. The resource name of the conversation. Format: projects/project
/
locations/location
/conversations/conversation
Corresponds to the JSON property name
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4609 def name @name end |
#obfuscated_user_id ⇒ String
Obfuscated user ID which the customer sent to us.
Corresponds to the JSON property obfuscatedUserId
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4614 def @obfuscated_user_id end |
#quality_metadata ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata
Conversation metadata related to quality management.
Corresponds to the JSON property qualityMetadata
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4619 def @quality_metadata end |
#runtime_annotations ⇒ Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotation>
Output only. The annotations that were generated during the customer and agent
interaction.
Corresponds to the JSON property runtimeAnnotations
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4625 def runtime_annotations @runtime_annotations end |
#start_time ⇒ String
The time at which the conversation started.
Corresponds to the JSON property startTime
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4630 def start_time @start_time end |
#transcript ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationTranscript
A message representing the transcript of a conversation.
Corresponds to the JSON property transcript
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4635 def transcript @transcript end |
#ttl ⇒ String
Input only. The TTL for this resource. If specified, then this TTL will be
used to calculate the expire time.
Corresponds to the JSON property ttl
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4641 def ttl @ttl end |
#turn_count ⇒ Fixnum
Output only. The number of turns in the conversation.
Corresponds to the JSON property turnCount
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4646 def turn_count @turn_count end |
#update_time ⇒ String
Output only. The most recent time at which the conversation was updated.
Corresponds to the JSON property updateTime
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4651 def update_time @update_time end |
Instance Method Details
#update!(**args) ⇒ Object
Update properties of this object
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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4658 def update!(**args) @agent_id = args[:agent_id] if args.key?(:agent_id) @call_metadata = args[:call_metadata] if args.key?(:call_metadata) @create_time = args[:create_time] if args.key?(:create_time) @data_source = args[:data_source] if args.key?(:data_source) @dialogflow_intents = args[:dialogflow_intents] if args.key?(:dialogflow_intents) @duration = args[:duration] if args.key?(:duration) @expire_time = args[:expire_time] if args.key?(:expire_time) @labels = args[:labels] if args.key?(:labels) @language_code = args[:language_code] if args.key?(:language_code) @latest_analysis = args[:latest_analysis] if args.key?(:latest_analysis) @latest_summary = args[:latest_summary] if args.key?(:latest_summary) @medium = args[:medium] if args.key?(:medium) @name = args[:name] if args.key?(:name) @obfuscated_user_id = args[:obfuscated_user_id] if args.key?(:obfuscated_user_id) @quality_metadata = args[:quality_metadata] if args.key?(:quality_metadata) @runtime_annotations = args[:runtime_annotations] if args.key?(:runtime_annotations) @start_time = args[:start_time] if args.key?(:start_time) @transcript = args[:transcript] if args.key?(:transcript) @ttl = args[:ttl] if args.key?(:ttl) @turn_count = args[:turn_count] if args.key?(:turn_count) @update_time = args[:update_time] if args.key?(:update_time) end |