Class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QaAnswer

Inherits:
Object
  • Object
show all
Includes:
Google::Apis::Core::Hashable, Google::Apis::Core::JsonObjectSupport
Defined in:
lib/google/apis/contactcenterinsights_v1/classes.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb

Overview

An answer to a QaQuestion.

Instance Attribute Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(**args) ⇒ GoogleCloudContactcenterinsightsV1QaAnswer

Returns a new instance of GoogleCloudContactcenterinsightsV1QaAnswer.



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4091

def initialize(**args)
   update!(**args)
end

Instance Attribute Details

#answer_sources ⇒ Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QaAnswerAnswerSource>

List of all individual answers given to the question. Corresponds to the JSON property answerSources

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4054

def answer_sources
  @answer_sources
end

#answer_value ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue

Message for holding the value of the answer. QaQuestion.AnswerChoice defines the possible answer values for a question. Corresponds to the JSON property answerValue

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4060

def answer_value
  @answer_value
end

#conversation ⇒ String

The conversation the answer applies to. Corresponds to the JSON property conversation

Returns:

  • (String) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4065

def conversation
  @conversation
end

#potential_score ⇒ Float

The maximum potential score of the question. If the question was answered using na_value, this field will be zero. Deprecated: Use AnswerValue. potential_score instead. Corresponds to the JSON property potentialScore

Returns:

  • (Float) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4072

def potential_score
  @potential_score
end

#qa_question ⇒ String

The QaQuestion answered by this answer. Corresponds to the JSON property qaQuestion

Returns:

  • (String) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4077

def qa_question
  @qa_question
end

#question_body ⇒ String

Question text. E.g., "Did the agent greet the customer?" Corresponds to the JSON property questionBody

Returns:

  • (String) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4082

def question_body
  @question_body
end

#tags ⇒ Array<String>

User-defined list of arbitrary tags. Matches the value from QaScorecard. ScorecardQuestion.tags. Used for grouping/organization and for weighting the score of each answer. Corresponds to the JSON property tags

Returns:

  • (Array<String>) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4089

def tags
  @tags
end

Instance Method Details

#update!(**args) ⇒ Object

Update properties of this object



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4096

def update!(**args)
  @answer_sources = args[:answer_sources] if args.key?(:answer_sources)
  @answer_value = args[:answer_value] if args.key?(:answer_value)
  @conversation = args[:conversation] if args.key?(:conversation)
  @potential_score = args[:potential_score] if args.key?(:potential_score)
  @qa_question = args[:qa_question] if args.key?(:qa_question)
  @question_body = args[:question_body] if args.key?(:question_body)
  @tags = args[:tags] if args.key?(:tags)
end