Class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1Conversation

Inherits:
Object
  • Object
show all
Includes:
Google::Apis::Core::Hashable, Google::Apis::Core::JsonObjectSupport
Defined in:
lib/google/apis/contactcenterinsights_v1/classes.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb

Overview

The conversation resource.

Instance Attribute Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(**args) ⇒ GoogleCloudContactcenterinsightsV1Conversation

Returns a new instance of GoogleCloudContactcenterinsightsV1Conversation.



1339
1340
1341
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1339

def initialize(**args)
   update!(**args)
end

Instance Attribute Details

#agent_id ⇒ String

An opaque, user-specified string representing the human agent who handled the conversation. Corresponds to the JSON property agentId

Returns:

  • (String) 


1223
1224
1225
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1223

def agent_id
  @agent_id
end

#call_metadata ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationCallMetadata

Call-specific metadata. Corresponds to the JSON property callMetadata

Returns:



1228
1229
1230
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1228

def call_metadata
  @call_metadata
end

#create_time ⇒ String

Output only. The time at which the conversation was created. Corresponds to the JSON property createTime

Returns:

  • (String) 


1233
1234
1235
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1233

def create_time
  @create_time
end

#data_source ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationDataSource

The conversation source, which is a combination of transcript and audio. Corresponds to the JSON property dataSource

Returns:



1238
1239
1240
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1238

def data_source
  @data_source
end

#dialogflow_intents ⇒ Hash<String,Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1DialogflowIntent>

Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/project/agent/agent/ intents/intent Corresponds to the JSON property dialogflowIntents

Returns:



1245
1246
1247
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1245

def dialogflow_intents
  @dialogflow_intents
end

#duration ⇒ String

Output only. The duration of the conversation. Corresponds to the JSON property duration

Returns:

  • (String) 


1250
1251
1252
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1250

def duration
  @duration
end

#expire_time ⇒ String

The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted. Corresponds to the JSON property expireTime

Returns:

  • (String) 


1256
1257
1258
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1256

def expire_time
  @expire_time
end

#labels ⇒ Hash<String,String>

A map for the user to specify any custom fields. A maximum of 100 labels per conversation is allowed, with a maximum of 256 characters per entry. Corresponds to the JSON property labels

Returns:

  • (Hash<String,String>) 


1262
1263
1264
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1262

def labels
  @labels
end

#language_code ⇒ String

A user-specified language code for the conversation. Corresponds to the JSON property languageCode

Returns:

  • (String) 


1267
1268
1269
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1267

def language_code
  @language_code
end

#latest_analysis ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1Analysis

The analysis resource. Corresponds to the JSON property latestAnalysis

Returns:



1272
1273
1274
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1272

def latest_analysis
  @latest_analysis
end

#latest_summary ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData

Conversation summarization suggestion data. Corresponds to the JSON property latestSummary

Returns:



1277
1278
1279
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1277

def latest_summary
  @latest_summary
end

#medium ⇒ String

Immutable. The conversation medium, if unspecified will default to PHONE_CALL. Corresponds to the JSON property medium

Returns:

  • (String) 


1282
1283
1284
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1282

def medium
  @medium
end

#metadata_json ⇒ String

Input only. JSON metadata encoded as a string. This field is primarily used by Insights integrations with various telphony systems and must be in one of Insight's supported formats. Corresponds to the JSON property metadataJson

Returns:

  • (String) 


1289
1290
1291
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1289

def metadata_json
  @metadata_json
end

#name ⇒ String

Immutable. The resource name of the conversation. Format: projects/project/ locations/location/conversations/conversation Corresponds to the JSON property name

Returns:

  • (String) 


1295
1296
1297
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1295

def name
  @name
end

#obfuscated_user_id ⇒ String

Obfuscated user ID which the customer sent to us. Corresponds to the JSON property obfuscatedUserId

Returns:

  • (String) 


1300
1301
1302
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1300

def obfuscated_user_id
  @obfuscated_user_id
end

#quality_metadata ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationQualityMetadata

Conversation metadata related to quality management. Corresponds to the JSON property qualityMetadata

Returns:



1305
1306
1307
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1305

def quality_metadata
  @quality_metadata
end

#runtime_annotations ⇒ Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1RuntimeAnnotation>

Output only. The annotations that were generated during the customer and agent interaction. Corresponds to the JSON property runtimeAnnotations

Returns:



1311
1312
1313
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1311

def runtime_annotations
  @runtime_annotations
end

#start_time ⇒ String

The time at which the conversation started. Corresponds to the JSON property startTime

Returns:

  • (String) 


1316
1317
1318
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1316

def start_time
  @start_time
end

#transcript ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationTranscript

A message representing the transcript of a conversation. Corresponds to the JSON property transcript

Returns:



1321
1322
1323
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1321

def transcript
  @transcript
end

#ttl ⇒ String

Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time. Corresponds to the JSON property ttl

Returns:

  • (String) 


1327
1328
1329
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1327

def ttl
  @ttl
end

#turn_count ⇒ Fixnum

Output only. The number of turns in the conversation. Corresponds to the JSON property turnCount

Returns:

  • (Fixnum) 


1332
1333
1334
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1332

def turn_count
  @turn_count
end

#update_time ⇒ String

Output only. The most recent time at which the conversation was updated. Corresponds to the JSON property updateTime

Returns:

  • (String) 


1337
1338
1339
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1337

def update_time
  @update_time
end

Instance Method Details

#update!(**args) ⇒ Object

Update properties of this object



1344
1345
1346
1347
1348
1349
1350
1351
1352
1353
1354
1355
1356
1357
1358
1359
1360
1361
1362
1363
1364
1365
1366
1367
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1344

def update!(**args)
  @agent_id = args[:agent_id] if args.key?(:agent_id)
  @call_metadata = args[:call_metadata] if args.key?(:call_metadata)
  @create_time = args[:create_time] if args.key?(:create_time)
  @data_source = args[:data_source] if args.key?(:data_source)
  @dialogflow_intents = args[:dialogflow_intents] if args.key?(:dialogflow_intents)
  @duration = args[:duration] if args.key?(:duration)
  @expire_time = args[:expire_time] if args.key?(:expire_time)
  @labels = args[:labels] if args.key?(:labels)
  @language_code = args[:language_code] if args.key?(:language_code)
  @latest_analysis = args[:latest_analysis] if args.key?(:latest_analysis)
  @latest_summary = args[:latest_summary] if args.key?(:latest_summary)
  @medium = args[:medium] if args.key?(:medium)
  @metadata_json = args[:metadata_json] if args.key?(:metadata_json)
  @name = args[:name] if args.key?(:name)
  @obfuscated_user_id = args[:obfuscated_user_id] if args.key?(:obfuscated_user_id)
  @quality_metadata = args[:quality_metadata] if args.key?(:quality_metadata)
  @runtime_annotations = args[:runtime_annotations] if args.key?(:runtime_annotations)
  @start_time = args[:start_time] if args.key?(:start_time)
  @transcript = args[:transcript] if args.key?(:transcript)
  @ttl = args[:ttl] if args.key?(:ttl)
  @turn_count = args[:turn_count] if args.key?(:turn_count)
  @update_time = args[:update_time] if args.key?(:update_time)
end