Class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QaScorecardResult

Inherits:
Object
  • Object
show all
Includes:
Google::Apis::Core::Hashable, Google::Apis::Core::JsonObjectSupport
Defined in:
lib/google/apis/contactcenterinsights_v1/classes.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb

Overview

The results of scoring a single conversation against a QaScorecard. Contains a collection of QaAnswers and aggregate score.

Instance Attribute Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(**args) ⇒ GoogleCloudContactcenterinsightsV1QaScorecardResult

Returns a new instance of GoogleCloudContactcenterinsightsV1QaScorecardResult.



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4577

def initialize(**args)
   update!(**args)
end

Instance Attribute Details

#agent_id ⇒ String

ID of the agent that handled the conversation. Corresponds to the JSON property agentId

Returns:

  • (String) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4521

def agent_id
  @agent_id
end

#conversation ⇒ String

The conversation scored by this result. Corresponds to the JSON property conversation

Returns:

  • (String) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4526

def conversation
  @conversation
end

#create_time ⇒ String

Output only. The timestamp that the revision was created. Corresponds to the JSON property createTime

Returns:

  • (String) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4531

def create_time
  @create_time
end

#name ⇒ String

Identifier. The name of the scorecard result. Format: projects/project/ locations/location/qaScorecardResults/qa_scorecard_result Corresponds to the JSON property name

Returns:

  • (String) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4537

def name
  @name
end

#normalized_score ⇒ Float

The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist. Corresponds to the JSON property normalizedScore

Returns:

  • (Float) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4543

def normalized_score
  @normalized_score
end

#potential_score ⇒ Float

The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation. Corresponds to the JSON property potentialScore

Returns:

  • (Float) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4549

def potential_score
  @potential_score
end

#qa_answers ⇒ Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QaAnswer>

Set of QaAnswers represented in the result. Corresponds to the JSON property qaAnswers

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4554

def qa_answers
  @qa_answers
end

#qa_scorecard_revision ⇒ String

The QaScorecardRevision scored by this result. Corresponds to the JSON property qaScorecardRevision

Returns:

  • (String) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4559

def qa_scorecard_revision
  @qa_scorecard_revision
end

#qa_tag_results ⇒ Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QaScorecardResultQaTagResult>

Collection of tags and their scores. Corresponds to the JSON property qaTagResults

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4564

def qa_tag_results
  @qa_tag_results
end

#score ⇒ Float

The overall numerical score of the result, incorporating any manual edits if they exist. Corresponds to the JSON property score

Returns:

  • (Float) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4570

def score
  @score
end

#score_sources ⇒ Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QaScorecardResultScoreSource>

List of all individual score sets. Corresponds to the JSON property scoreSources

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4575

def score_sources
  @score_sources
end

Instance Method Details

#update!(**args) ⇒ Object

Update properties of this object



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 4582

def update!(**args)
  @agent_id = args[:agent_id] if args.key?(:agent_id)
  @conversation = args[:conversation] if args.key?(:conversation)
  @create_time = args[:create_time] if args.key?(:create_time)
  @name = args[:name] if args.key?(:name)
  @normalized_score = args[:normalized_score] if args.key?(:normalized_score)
  @potential_score = args[:potential_score] if args.key?(:potential_score)
  @qa_answers = args[:qa_answers] if args.key?(:qa_answers)
  @qa_scorecard_revision = args[:qa_scorecard_revision] if args.key?(:qa_scorecard_revision)
  @qa_tag_results = args[:qa_tag_results] if args.key?(:qa_tag_results)
  @score = args[:score] if args.key?(:score)
  @score_sources = args[:score_sources] if args.key?(:score_sources)
end