Class: Google::Apis::DialogflowV2::GoogleCloudDialogflowV2AnswerRecord

Inherits:
Object
  • Object
show all
Includes:
Core::Hashable, Core::JsonObjectSupport
Defined in:
lib/google/apis/dialogflow_v2/classes.rb,
lib/google/apis/dialogflow_v2/representations.rb,
lib/google/apis/dialogflow_v2/representations.rb

Overview

Answer records are records to manage answer history and feedbacks for Dialogflow. Currently, answer record includes: - human agent assistant article suggestion - human agent assistant faq article It doesn't include: - DetectIntent intent matching - DetectIntent knowledge Answer records are not related to the conversation history in the Dialogflow Console. A Record is generated even when the end-user disables conversation history in the console. Records are created when there's a human agent assistant suggestion generated. A typical workflow for customers provide feedback to an answer is: 1. For human agent assistant, customers get suggestion via ListSuggestions API. Together with the answers, AnswerRecord.name are returned to the customers. 2. The customer uses the AnswerRecord.name to call the UpdateAnswerRecord method to send feedback about a specific answer that they believe is wrong.

Instance Attribute Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(**args) ⇒ GoogleCloudDialogflowV2AnswerRecord

Returns a new instance of GoogleCloudDialogflowV2AnswerRecord.



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# File 'lib/google/apis/dialogflow_v2/classes.rb', line 6648

def initialize(**args)
   update!(**args)
end

Instance Attribute Details

#agent_assistant_record ⇒ Google::Apis::DialogflowV2::GoogleCloudDialogflowV2AgentAssistantRecord

Represents a record of a human agent assist answer. Corresponds to the JSON property agentAssistantRecord

Returns:



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# File 'lib/google/apis/dialogflow_v2/classes.rb', line 6634

def agent_assistant_record
  @agent_assistant_record
end

#answer_feedback ⇒ Google::Apis::DialogflowV2::GoogleCloudDialogflowV2AnswerFeedback

Represents feedback the customer has about the quality & correctness of a certain answer in a conversation. Corresponds to the JSON property answerFeedback

Returns:



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# File 'lib/google/apis/dialogflow_v2/classes.rb', line 6640

def answer_feedback
  @answer_feedback
end

#name ⇒ String

The unique identifier of this answer record. Format: projects//locations// answerRecords/. Corresponds to the JSON property name

Returns:

  • (String) 


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# File 'lib/google/apis/dialogflow_v2/classes.rb', line 6646

def name
  @name
end

Instance Method Details

#update!(**args) ⇒ Object

Update properties of this object



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# File 'lib/google/apis/dialogflow_v2/classes.rb', line 6653

def update!(**args)
  @agent_assistant_record = args[:agent_assistant_record] if args.key?(:agent_assistant_record)
  @answer_feedback = args[:answer_feedback] if args.key?(:answer_feedback)
  @name = args[:name] if args.key?(:name)
end