Class: Google::Cloud::ContactCenterInsights::V1::AnalysisResult

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/contactcenterinsights/v1/resources.rb

Overview

The result of an analysis.

Defined Under Namespace

Classes: CallAnalysisMetadata

Instance Attribute Summary collapse

Instance Attribute Details

#call_analysis_metadata ⇒ ::Google::Cloud::ContactCenterInsights::V1::AnalysisResult::CallAnalysisMetadata

Returns Call-specific metadata created by the analysis.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 340

class AnalysisResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata created during analysis.
  # @!attribute [rw] annotations
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>]
  #     A list of call annotations that apply to this call.
  # @!attribute [rw] entities
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}]
  #     All the entities in the call.
  # @!attribute [rw] sentiments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>]
  #     Overall conversation-level sentiment for each channel of the call.
  # @!attribute [rw] silence
  #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence]
  #     Overall conversation-level silence during the call.
  # @!attribute [rw] intents
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}]
  #     All the matched intents in the call.
  # @!attribute [rw] phrase_matchers
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}]
  #     All the matched phrase matchers in the call.
  # @!attribute [rw] issue_model_result
  #   @return [::Google::Cloud::ContactCenterInsights::V1::IssueModelResult]
  #     Overall conversation-level issue modeling result.
  class CallAnalysisMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity]
    class EntitiesEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Intent]
    class IntentsEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
    class PhraseMatchersEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end
end

#end_time ⇒ ::Google::Protobuf::Timestamp

Returns The time at which the analysis ended.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 340

class AnalysisResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata created during analysis.
  # @!attribute [rw] annotations
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>]
  #     A list of call annotations that apply to this call.
  # @!attribute [rw] entities
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}]
  #     All the entities in the call.
  # @!attribute [rw] sentiments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>]
  #     Overall conversation-level sentiment for each channel of the call.
  # @!attribute [rw] silence
  #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence]
  #     Overall conversation-level silence during the call.
  # @!attribute [rw] intents
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}]
  #     All the matched intents in the call.
  # @!attribute [rw] phrase_matchers
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}]
  #     All the matched phrase matchers in the call.
  # @!attribute [rw] issue_model_result
  #   @return [::Google::Cloud::ContactCenterInsights::V1::IssueModelResult]
  #     Overall conversation-level issue modeling result.
  class CallAnalysisMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity]
    class EntitiesEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Intent]
    class IntentsEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
    class PhraseMatchersEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end
end