Class: Google::Cloud::ContactCenterInsights::V1::AnswerFeedback

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/contactcenterinsights/v1/resources.rb

Overview

The feedback that the customer has about a certain answer in the conversation.

Defined Under Namespace

Modules: CorrectnessLevel

Instance Attribute Summary collapse

Instance Attribute Details

#clicked ⇒ ::Boolean

Returns Indicates whether an answer or item was clicked by the human agent.

Returns:

  • (::Boolean) —

    Indicates whether an answer or item was clicked by the human agent.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 1266

class AnswerFeedback
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The correctness level of an answer.
  module CorrectnessLevel
    # Correctness level unspecified.
    CORRECTNESS_LEVEL_UNSPECIFIED = 0

    # Answer is totally wrong.
    NOT_CORRECT = 1

    # Answer is partially correct.
    PARTIALLY_CORRECT = 2

    # Answer is fully correct.
    FULLY_CORRECT = 3
  end
end

#correctness_level ⇒ ::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback::CorrectnessLevel

Returns The correctness level of an answer.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 1266

class AnswerFeedback
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The correctness level of an answer.
  module CorrectnessLevel
    # Correctness level unspecified.
    CORRECTNESS_LEVEL_UNSPECIFIED = 0

    # Answer is totally wrong.
    NOT_CORRECT = 1

    # Answer is partially correct.
    PARTIALLY_CORRECT = 2

    # Answer is fully correct.
    FULLY_CORRECT = 3
  end
end

#displayed ⇒ ::Boolean

Returns Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.

Returns:

  • (::Boolean) —

    Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 1266

class AnswerFeedback
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # The correctness level of an answer.
  module CorrectnessLevel
    # Correctness level unspecified.
    CORRECTNESS_LEVEL_UNSPECIFIED = 0

    # Answer is totally wrong.
    NOT_CORRECT = 1

    # Answer is partially correct.
    PARTIALLY_CORRECT = 2

    # Answer is fully correct.
    FULLY_CORRECT = 3
  end
end