Class CasesResource
The "cases" collection of methods.
Inherited Members
Namespace: Google.Apis.CloudSupport.v2
Assembly: Google.Apis.CloudSupport.v2.dll
Syntax
public class CasesResource
Constructors
CasesResource(IClientService)
Constructs a new resource.
Declaration
public CasesResource(IClientService service)
Parameters
Type | Name | Description |
---|---|---|
IClientService | service |
Properties
Attachments
Gets the Attachments resource.
Declaration
public virtual CasesResource.AttachmentsResource Attachments { get; }
Property Value
Type | Description |
---|---|
CasesResource.AttachmentsResource |
Comments
Gets the Comments resource.
Declaration
public virtual CasesResource.CommentsResource Comments { get; }
Property Value
Type | Description |
---|---|
CasesResource.CommentsResource |
Methods
Close(CloseCaseRequest, string)
Close a case. EXAMPLES: cURL:
shell case="projects/some-project/cases/43595344" curl \ --request POST \
--header "Authorization: Bearer $(gcloud auth print-access-token)" \
"https://cloudsupport.googleapis.com/v2/$case:close"
Python:
python import googleapiclient.discovery
api_version = "v2" supportApiService = googleapiclient.discovery.build( serviceName="cloudsupport",
version=api_version,
discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request
= supportApiService.cases().close( name="projects/some-project/cases/43595344" ) print(request.execute())
Declaration
public virtual CasesResource.CloseRequest Close(CloseCaseRequest body, string name)
Parameters
Type | Name | Description |
---|---|---|
CloseCaseRequest | body | The body of the request. |
string | name | Required. The name of the case to close. |
Returns
Type | Description |
---|---|
CasesResource.CloseRequest |
Create(Case, string)
Create a new case and associate it with a parent. It must have the following fields set: display_name
,
description
, classification
, and priority
. If you're just testing the API and don't want to route your
case to an agent, set testCase=true
. EXAMPLES: cURL:
shell parent="projects/some-project" curl \
--request POST \ --header "Authorization: Bearer $(gcloud auth print-access-token)" \ --header
'Content-Type: application/json' \ --data '{ "display_name": "Test case created by me.", "description": "a
random test case, feel free to close", "classification": { "id":
"100IK2AKCLHMGRJ9CDGMOCGP8DM6UTB4BT262T31BT1M2T31DHNMENPO6KS36CPJ786L2TBFEHGN6NPI64R3CDHN8880G08I1H3MURR7DHII0GRCDTQM8"
}, "time_zone": "-07:00", "subscriber_email_addresses": [ "foo@domain.com", "bar@domain.com" ], "testCase":
true, "priority": "P3" }' \ "https://cloudsupport.googleapis.com/v2/$parent/cases"
Python:
python
import googleapiclient.discovery api_version = "v2" supportApiService = googleapiclient.discovery.build(
serviceName="cloudsupport", version=api_version,
discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request
= supportApiService.cases().create( parent="projects/some-project", body={ "displayName": "A Test Case",
"description": "This is a test case.", "testCase": True, "priority": "P2", "classification": { "id":
"100IK2AKCLHMGRJ9CDGMOCGP8DM6UTB4BT262T31BT1M2T31DHNMENPO6KS36CPJ786L2TBFEHGN6NPI64R3CDHN8880G08I1H3MURR7DHII0GRCDTQM8"
}, }, ) print(request.execute())
Declaration
public virtual CasesResource.CreateRequest Create(Case body, string parent)
Parameters
Type | Name | Description |
---|---|---|
Case | body | The body of the request. |
string | parent | Required. The name of the parent under which the case should be created. |
Returns
Type | Description |
---|---|
CasesResource.CreateRequest |
Escalate(EscalateCaseRequest, string)
Escalate a case, starting the Google Cloud Support escalation management process. This operation is only available for some support services. Go to https://cloud.google.com/support and look for 'Technical support escalations' in the feature list to find out which ones let you do that. EXAMPLES: cURL:
shell
case="projects/some-project/cases/43595344" curl \ --request POST \ --header "Authorization: Bearer $(gcloud
auth print-access-token)" \ --header "Content-Type: application/json" \ --data '{ "escalation": { "reason":
"BUSINESS_IMPACT", "justification": "This is a test escalation." } }' \
"https://cloudsupport.googleapis.com/v2/$case:escalate"
Python:
python import
googleapiclient.discovery api_version = "v2" supportApiService = googleapiclient.discovery.build(
serviceName="cloudsupport", version=api_version,
discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request
= supportApiService.cases().escalate( name="projects/some-project/cases/43595344", body={ "escalation": {
"reason": "BUSINESS_IMPACT", "justification": "This is a test escalation.", }, }, ) print(request.execute())
Declaration
public virtual CasesResource.EscalateRequest Escalate(EscalateCaseRequest body, string name)
Parameters
Type | Name | Description |
---|---|---|
EscalateCaseRequest | body | The body of the request. |
string | name | Required. The name of the case to be escalated. |
Returns
Type | Description |
---|---|
CasesResource.EscalateRequest |
Get(string)
Retrieve a case. EXAMPLES: cURL:
shell case="projects/some-project/cases/16033687" curl \ --header
"Authorization: Bearer $(gcloud auth print-access-token)" \ "https://cloudsupport.googleapis.com/v2/$case"
Python:
python import googleapiclient.discovery api_version = "v2" supportApiService =
googleapiclient.discovery.build( serviceName="cloudsupport", version=api_version,
discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request
= supportApiService.cases().get( name="projects/some-project/cases/43595344", ) print(request.execute())
Declaration
public virtual CasesResource.GetRequest Get(string name)
Parameters
Type | Name | Description |
---|---|---|
string | name | Required. The full name of a case to be retrieved. |
Returns
Type | Description |
---|---|
CasesResource.GetRequest |
List(string)
Retrieve all cases under a parent, but not its children. For example, listing cases under an organization
only returns the cases that are directly parented by that organization. To retrieve cases under an
organization and its projects, use cases.search
. EXAMPLES: cURL:
shell parent="projects/some-project"
curl \ --header "Authorization: Bearer $(gcloud auth print-access-token)" \
"https://cloudsupport.googleapis.com/v2/$parent/cases"
Python:
python import
googleapiclient.discovery api_version = "v2" supportApiService = googleapiclient.discovery.build(
serviceName="cloudsupport", version=api_version,
discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request
= supportApiService.cases().list(parent="projects/some-project") print(request.execute())
Declaration
public virtual CasesResource.ListRequest List(string parent)
Parameters
Type | Name | Description |
---|---|---|
string | parent | Required. The name of a parent to list cases under. |
Returns
Type | Description |
---|---|
CasesResource.ListRequest |
Patch(Case, string)
Update a case. Only some fields can be updated. EXAMPLES: cURL:
shell
case="projects/some-project/cases/43595344" curl \ --request PATCH \ --header "Authorization: Bearer
$(gcloud auth print-access-token)" \ --header "Content-Type: application/json" \ --data '{ "priority": "P1"
}' \ "https://cloudsupport.googleapis.com/v2/$case?updateMask=priority"
Python:
python import
googleapiclient.discovery api_version = "v2" supportApiService = googleapiclient.discovery.build(
serviceName="cloudsupport", version=api_version,
discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request
= supportApiService.cases().patch( name="projects/some-project/cases/43112854", body={ "displayName": "This
is Now a New Title", "priority": "P2", }, ) print(request.execute())
Declaration
public virtual CasesResource.PatchRequest Patch(Case body, string name)
Parameters
Type | Name | Description |
---|---|---|
Case | body | The body of the request. |
string | name | The resource name for the case. |
Returns
Type | Description |
---|---|
CasesResource.PatchRequest |
Search(string)
Search for cases using a query. EXAMPLES: cURL:
shell parent="projects/some-project" curl \ --header
"Authorization: Bearer $(gcloud auth print-access-token)" \
"https://cloudsupport.googleapis.com/v2/$parent/cases:search"
Python:
python import
googleapiclient.discovery api_version = "v2" supportApiService = googleapiclient.discovery.build(
serviceName="cloudsupport", version=api_version,
discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request
= supportApiService.cases().search( parent="projects/some-project", query="state=OPEN" )
print(request.execute())
Declaration
public virtual CasesResource.SearchRequest Search(string parent)
Parameters
Type | Name | Description |
---|---|---|
string | parent | The name of the parent resource to search for cases under. |
Returns
Type | Description |
---|---|
CasesResource.SearchRequest |