Class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure

The measure related to conversations.

Inheritance

object

GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure

Implements

IDirectResponseSchema

Inherited Members

object.Equals(object)

object.Equals(object, object)

object.GetHashCode()

object.GetType()

object.MemberwiseClone()

object.ReferenceEquals(object, object)

object.ToString()

Namespace: Google.Apis.Contactcenterinsights.v1.Data

Assembly: Google.Apis.Contactcenterinsights.v1.dll

Syntax

public class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure : IDirectResponseSchema

Properties

AverageAgentSentimentScore

The average agent's sentiment score.

Declaration

[JsonProperty("averageAgentSentimentScore")]
public virtual float? AverageAgentSentimentScore { get; set; }

Property Value

Type	Description
float?

AverageClientSentimentScore

The average client's sentiment score.

Declaration

[JsonProperty("averageClientSentimentScore")]
public virtual float? AverageClientSentimentScore { get; set; }

Property Value

Type	Description
float?

AverageCustomerSatisfactionRating

The average customer satisfaction rating.

Declaration

[JsonProperty("averageCustomerSatisfactionRating")]
public virtual double? AverageCustomerSatisfactionRating { get; set; }

Property Value

Type	Description
double?

AverageDuration

The average duration.

Declaration

[JsonProperty("averageDuration")]
public virtual object AverageDuration { get; set; }

Property Value

Type	Description
object

AverageQaNormalizedScore

Average QA normalized score. Will exclude 0's in average calculation.

Declaration

[JsonProperty("averageQaNormalizedScore")]
public virtual double? AverageQaNormalizedScore { get; set; }

Property Value

Type	Description
double?

AverageQaQuestionNormalizedScore

Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.

Declaration

[JsonProperty("averageQaQuestionNormalizedScore")]
public virtual double? AverageQaQuestionNormalizedScore { get; set; }

Property Value

Type	Description
double?

AverageSilencePercentage

The average silence percentage.

Declaration

[JsonProperty("averageSilencePercentage")]
public virtual float? AverageSilencePercentage { get; set; }

Property Value

Type	Description
float?

AverageTurnCount

The average turn count.

Declaration

[JsonProperty("averageTurnCount")]
public virtual float? AverageTurnCount { get; set; }

Property Value

Type	Description
float?

ConversationCount

The conversation count.

Declaration

[JsonProperty("conversationCount")]
public virtual int? ConversationCount { get; set; }

Property Value

Type	Description
int?

ETag

The ETag of the item.

Declaration

public virtual string ETag { get; set; }

Property Value

Type	Description
string

QaTagScores

Average QA normalized score for all the tags.

Declaration

[JsonProperty("qaTagScores")]
public virtual IList<GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore> QaTagScores { get; set; }

Property Value

Type	Description
IList<GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore>

Implements

IDirectResponseSchema