Namespace Google.Apis.Contactcenterinsights.v1.Data
Classes
GoogleCloudContactcenterinsightsV1Analysis
The analysis resource.
GoogleCloudContactcenterinsightsV1AnalysisResult
The result of an analysis.
GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata
Call-specific metadata created during analysis.
GoogleCloudContactcenterinsightsV1AnnotationBoundary
A point in a conversation that marks the start or the end of an annotation.
GoogleCloudContactcenterinsightsV1AnnotatorSelector
Selector of all available annotators and phrase matchers to run.
GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfig
Configuration for summarization.
GoogleCloudContactcenterinsightsV1AnswerFeedback
The feedback that the customer has about a certain answer in the conversation.
GoogleCloudContactcenterinsightsV1ArticleSuggestionData
Agent Assist Article Suggestion data.
GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsMetadata
The metadata for a bulk analyze conversations operation.
GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest
The request to analyze conversations in bulk.
GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsResponse
The response for a bulk analyze conversations operation.
GoogleCloudContactcenterinsightsV1BulkDeleteConversationsMetadata
The metadata for a bulk delete conversations operation.
GoogleCloudContactcenterinsightsV1BulkDeleteConversationsRequest
The request to delete conversations in bulk.
GoogleCloudContactcenterinsightsV1BulkDeleteConversationsResponse
The response for a bulk delete conversations operation.
GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse
Response of querying an issue model's statistics.
GoogleCloudContactcenterinsightsV1CalculateStatsResponse
The response for calculating conversation statistics.
GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries
A time series representing conversations over time.
GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval
A single interval in a time series.
GoogleCloudContactcenterinsightsV1CallAnnotation
A piece of metadata that applies to a window of a call.
GoogleCloudContactcenterinsightsV1Conversation
The conversation resource.
GoogleCloudContactcenterinsightsV1ConversationCallMetadata
Call-specific metadata.
GoogleCloudContactcenterinsightsV1ConversationDataSource
The conversation source, which is a combination of transcript and audio.
GoogleCloudContactcenterinsightsV1ConversationLevelSentiment
One channel of conversation-level sentiment data.
GoogleCloudContactcenterinsightsV1ConversationLevelSilence
Conversation-level silence data.
GoogleCloudContactcenterinsightsV1ConversationParticipant
The call participant speaking for a given utterance.
GoogleCloudContactcenterinsightsV1ConversationQualityMetadata
Conversation metadata related to quality management.
GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo
Information about an agent involved in the conversation.
GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData
Conversation summarization suggestion data.
GoogleCloudContactcenterinsightsV1ConversationTranscript
A message representing the transcript of a conversation.
GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment
A segment of a full transcript.
GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata
Metadata from Dialogflow relating to the current transcript segment.
GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo
Word-level info for words in a transcript.
GoogleCloudContactcenterinsightsV1CreateAnalysisOperationMetadata
Metadata for a create analysis operation.
GoogleCloudContactcenterinsightsV1CreateIssueModelMetadata
Metadata for creating an issue model.
GoogleCloudContactcenterinsightsV1CreateIssueModelRequest
The request to create an issue model.
GoogleCloudContactcenterinsightsV1DeleteIssueModelMetadata
Metadata for deleting an issue model.
GoogleCloudContactcenterinsightsV1DeleteIssueModelRequest
The request to delete an issue model.
GoogleCloudContactcenterinsightsV1DeployIssueModelMetadata
Metadata for deploying an issue model.
GoogleCloudContactcenterinsightsV1DeployIssueModelRequest
The request to deploy an issue model.
GoogleCloudContactcenterinsightsV1DeployIssueModelResponse
The response to deploy an issue model.
GoogleCloudContactcenterinsightsV1DialogflowIntent
The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.
GoogleCloudContactcenterinsightsV1DialogflowInteractionData
Dialogflow interaction data.
GoogleCloudContactcenterinsightsV1DialogflowSource
A Dialogflow source of conversation data.
GoogleCloudContactcenterinsightsV1Entity
The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.
GoogleCloudContactcenterinsightsV1EntityMentionData
The data for an entity mention annotation. This represents a mention of an Entity
in the conversation.
GoogleCloudContactcenterinsightsV1ExactMatchConfig
Exact match configuration.
GoogleCloudContactcenterinsightsV1ExportInsightsDataMetadata
Metadata for an export insights operation.
GoogleCloudContactcenterinsightsV1ExportInsightsDataRequest
The request to export insights.
GoogleCloudContactcenterinsightsV1ExportInsightsDataRequestBigQueryDestination
A BigQuery Table Reference.
GoogleCloudContactcenterinsightsV1ExportInsightsDataResponse
Response for an export insights operation.
GoogleCloudContactcenterinsightsV1ExportIssueModelMetadata
Metadata used for export issue model.
GoogleCloudContactcenterinsightsV1ExportIssueModelRequest
Request to export an issue model.
GoogleCloudContactcenterinsightsV1ExportIssueModelRequestGcsDestination
Google Cloud Storage Object URI to save the issue model to.
GoogleCloudContactcenterinsightsV1ExportIssueModelResponse
Response from export issue model
GoogleCloudContactcenterinsightsV1FaqAnswerData
Agent Assist frequently-asked-question answer data.
GoogleCloudContactcenterinsightsV1GcsSource
A Cloud Storage source of conversation data.
GoogleCloudContactcenterinsightsV1HoldData
The data for a hold annotation.
GoogleCloudContactcenterinsightsV1ImportIssueModelMetadata
Metadata used for import issue model.
GoogleCloudContactcenterinsightsV1ImportIssueModelRequest
Request to import an issue model.
GoogleCloudContactcenterinsightsV1ImportIssueModelRequestGcsSource
Google Cloud Storage Object URI to get the issue model file from.
GoogleCloudContactcenterinsightsV1ImportIssueModelResponse
Response from import issue model
GoogleCloudContactcenterinsightsV1IngestConversationsMetadata
The metadata for an IngestConversations operation.
GoogleCloudContactcenterinsightsV1IngestConversationsMetadataIngestConversationsStats
Statistics for IngestConversations operation.
GoogleCloudContactcenterinsightsV1IngestConversationsRequest
The request to ingest conversations.
GoogleCloudContactcenterinsightsV1IngestConversationsRequestConversationConfig
Configuration that applies to all conversations.
GoogleCloudContactcenterinsightsV1IngestConversationsRequestGcsSource
Configuration for Cloud Storage bucket sources.
GoogleCloudContactcenterinsightsV1IngestConversationsRequestTranscriptObjectConfig
Configuration for processing transcript objects.
GoogleCloudContactcenterinsightsV1IngestConversationsResponse
The response to an IngestConversations operation.
GoogleCloudContactcenterinsightsV1Intent
The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.
GoogleCloudContactcenterinsightsV1IntentMatchData
The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.
GoogleCloudContactcenterinsightsV1InterruptionData
The data for an interruption annotation.
GoogleCloudContactcenterinsightsV1Issue
The issue resource.
GoogleCloudContactcenterinsightsV1IssueAssignment
Information about the issue.
GoogleCloudContactcenterinsightsV1IssueMatchData
The data for an issue match annotation.
GoogleCloudContactcenterinsightsV1IssueModel
The issue model resource.
GoogleCloudContactcenterinsightsV1IssueModelInputDataConfig
Configs for the input data used to create the issue model.
GoogleCloudContactcenterinsightsV1IssueModelLabelStats
Aggregated statistics about an issue model.
GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats
Aggregated statistics about an issue.
GoogleCloudContactcenterinsightsV1IssueModelResult
Issue Modeling result on a conversation.
GoogleCloudContactcenterinsightsV1ListAnalysesResponse
The response to list analyses.
GoogleCloudContactcenterinsightsV1ListConversationsResponse
The response of listing conversations.
GoogleCloudContactcenterinsightsV1ListIssueModelsResponse
The response of listing issue models.
GoogleCloudContactcenterinsightsV1ListIssuesResponse
The response of listing issues.
GoogleCloudContactcenterinsightsV1ListPhraseMatchersResponse
The response of listing phrase matchers.
GoogleCloudContactcenterinsightsV1ListViewsResponse
The response of listing views.
GoogleCloudContactcenterinsightsV1PhraseMatchData
The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.
GoogleCloudContactcenterinsightsV1PhraseMatchRule
The data for a phrase match rule.
GoogleCloudContactcenterinsightsV1PhraseMatchRuleConfig
Configuration information of a phrase match rule.
GoogleCloudContactcenterinsightsV1PhraseMatchRuleGroup
A message representing a rule in the phrase matcher.
GoogleCloudContactcenterinsightsV1PhraseMatcher
The phrase matcher resource.
GoogleCloudContactcenterinsightsV1RedactionConfig
DLP resources used for redaction while ingesting conversations. DLP settings are applied to conversations
ingested from the UploadConversation
and IngestConversations
endpoints, including conversation coming from
CCAI Platform. They are not applied to conversations ingested from the CreateConversation
endpoint or the
Dialogflow / Agent Assist runtime integrations. When using Dialogflow / Agent Assist runtime integrations,
redaction should be performed in Dialogflow / Agent Assist.
GoogleCloudContactcenterinsightsV1RuntimeAnnotation
An annotation that was generated during the customer and agent interaction.
GoogleCloudContactcenterinsightsV1RuntimeAnnotationUserInput
Explicit input used for generating the answer
GoogleCloudContactcenterinsightsV1SentimentData
The data for a sentiment annotation.
GoogleCloudContactcenterinsightsV1Settings
The CCAI Insights project wide settings. Use these settings to configure the behavior of Insights. View these
settings with
getsettings
and change the settings with
updateSettings
.
GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig
Default configuration when creating Analyses in Insights.
GoogleCloudContactcenterinsightsV1SilenceData
The data for a silence annotation.
GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData
Agent Assist Smart Compose suggestion data.
GoogleCloudContactcenterinsightsV1SmartReplyData
Agent Assist Smart Reply data.
GoogleCloudContactcenterinsightsV1SpeechConfig
Speech-to-Text configuration. Speech-to-Text settings are applied to conversations ingested from the
UploadConversation
and IngestConversations
endpoints, including conversation coming from CCAI Platform. They
are not applied to conversations ingested from the CreateConversation
endpoint.
GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata
Metadata for undeploying an issue model.
GoogleCloudContactcenterinsightsV1UndeployIssueModelRequest
The request to undeploy an issue model.
GoogleCloudContactcenterinsightsV1UndeployIssueModelResponse
The response to undeploy an issue model.
GoogleCloudContactcenterinsightsV1UploadConversationMetadata
The metadata for an UploadConversation
operation.
GoogleCloudContactcenterinsightsV1UploadConversationRequest
Request to upload a conversation.
GoogleCloudContactcenterinsightsV1View
The View resource.
GoogleCloudContactcenterinsightsV1alpha1Analysis
The analysis resource.
GoogleCloudContactcenterinsightsV1alpha1AnalysisResult
The result of an analysis.
GoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata
Call-specific metadata created during analysis.
GoogleCloudContactcenterinsightsV1alpha1AnnotationBoundary
A point in a conversation that marks the start or the end of an annotation.
GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector
Selector of all available annotators and phrase matchers to run.
GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorSummarizationConfig
Configuration for summarization.
GoogleCloudContactcenterinsightsV1alpha1AnswerFeedback
The feedback that the customer has about a certain answer in the conversation.
GoogleCloudContactcenterinsightsV1alpha1ArticleSuggestionData
Agent Assist Article Suggestion data.
GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsMetadata
The metadata for a bulk analyze conversations operation.
GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest
The request to analyze conversations in bulk.
GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsResponse
The response for a bulk analyze conversations operation.
GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsMetadata
The metadata for a bulk delete conversations operation.
GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsRequest
The request to delete conversations in bulk.
GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsResponse
The response for a bulk delete conversations operation.
GoogleCloudContactcenterinsightsV1alpha1CallAnnotation
A piece of metadata that applies to a window of a call.
GoogleCloudContactcenterinsightsV1alpha1Conversation
The conversation resource.
GoogleCloudContactcenterinsightsV1alpha1ConversationCallMetadata
Call-specific metadata.
GoogleCloudContactcenterinsightsV1alpha1ConversationDataSource
The conversation source, which is a combination of transcript and audio.
GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSentiment
One channel of conversation-level sentiment data.
GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence
Conversation-level silence data.
GoogleCloudContactcenterinsightsV1alpha1ConversationParticipant
The call participant speaking for a given utterance.
GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata
Conversation metadata related to quality management.
GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo
Information about an agent involved in the conversation.
GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData
Conversation summarization suggestion data.
GoogleCloudContactcenterinsightsV1alpha1ConversationTranscript
A message representing the transcript of a conversation.
GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment
A segment of a full transcript.
GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata
Metadata from Dialogflow relating to the current transcript segment.
GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo
Word-level info for words in a transcript.
GoogleCloudContactcenterinsightsV1alpha1CreateAnalysisOperationMetadata
Metadata for a create analysis operation.
GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelMetadata
Metadata for creating an issue model.
GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelRequest
The request to create an issue model.
GoogleCloudContactcenterinsightsV1alpha1DeleteIssueModelMetadata
Metadata for deleting an issue model.
GoogleCloudContactcenterinsightsV1alpha1DeleteIssueModelRequest
The request to delete an issue model.
GoogleCloudContactcenterinsightsV1alpha1DeployIssueModelMetadata
Metadata for deploying an issue model.
GoogleCloudContactcenterinsightsV1alpha1DeployIssueModelRequest
The request to deploy an issue model.
GoogleCloudContactcenterinsightsV1alpha1DeployIssueModelResponse
The response to deploy an issue model.
GoogleCloudContactcenterinsightsV1alpha1DialogflowIntent
The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.
GoogleCloudContactcenterinsightsV1alpha1DialogflowInteractionData
Dialogflow interaction data.
GoogleCloudContactcenterinsightsV1alpha1DialogflowSource
A Dialogflow source of conversation data.
GoogleCloudContactcenterinsightsV1alpha1Entity
The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.
GoogleCloudContactcenterinsightsV1alpha1EntityMentionData
The data for an entity mention annotation. This represents a mention of an Entity
in the conversation.
GoogleCloudContactcenterinsightsV1alpha1ExportInsightsDataMetadata
Metadata for an export insights operation.
GoogleCloudContactcenterinsightsV1alpha1ExportInsightsDataRequest
The request to export insights.
GoogleCloudContactcenterinsightsV1alpha1ExportInsightsDataRequestBigQueryDestination
A BigQuery Table Reference.
GoogleCloudContactcenterinsightsV1alpha1ExportInsightsDataResponse
Response for an export insights operation.
GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelMetadata
Metadata used for export issue model.
GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelRequest
Request to export an issue model.
GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelRequestGcsDestination
Google Cloud Storage Object URI to save the issue model to.
GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelResponse
Response from export issue model
GoogleCloudContactcenterinsightsV1alpha1FaqAnswerData
Agent Assist frequently-asked-question answer data.
GoogleCloudContactcenterinsightsV1alpha1GcsSource
A Cloud Storage source of conversation data.
GoogleCloudContactcenterinsightsV1alpha1HoldData
The data for a hold annotation.
GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelMetadata
Metadata used for import issue model.
GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelRequest
Request to import an issue model.
GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelRequestGcsSource
Google Cloud Storage Object URI to get the issue model file from.
GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelResponse
Response from import issue model
GoogleCloudContactcenterinsightsV1alpha1IngestConversationsMetadata
The metadata for an IngestConversations operation.
GoogleCloudContactcenterinsightsV1alpha1IngestConversationsMetadataIngestConversationsStats
Statistics for IngestConversations operation.
GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequest
The request to ingest conversations.
GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestConversationConfig
Configuration that applies to all conversations.
GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestGcsSource
Configuration for Cloud Storage bucket sources.
GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestTranscriptObjectConfig
Configuration for processing transcript objects.
GoogleCloudContactcenterinsightsV1alpha1IngestConversationsResponse
The response to an IngestConversations operation.
GoogleCloudContactcenterinsightsV1alpha1Intent
The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.
GoogleCloudContactcenterinsightsV1alpha1IntentMatchData
The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.
GoogleCloudContactcenterinsightsV1alpha1InterruptionData
The data for an interruption annotation.
GoogleCloudContactcenterinsightsV1alpha1IssueAssignment
Information about the issue.
GoogleCloudContactcenterinsightsV1alpha1IssueMatchData
The data for an issue match annotation.
GoogleCloudContactcenterinsightsV1alpha1IssueModel
The issue model resource.
GoogleCloudContactcenterinsightsV1alpha1IssueModelInputDataConfig
Configs for the input data used to create the issue model.
GoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStats
Aggregated statistics about an issue model.
GoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStatsIssueStats
Aggregated statistics about an issue.
GoogleCloudContactcenterinsightsV1alpha1IssueModelResult
Issue Modeling result on a conversation.
GoogleCloudContactcenterinsightsV1alpha1PhraseMatchData
The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.
GoogleCloudContactcenterinsightsV1alpha1RedactionConfig
DLP resources used for redaction while ingesting conversations. DLP settings are applied to conversations
ingested from the UploadConversation
and IngestConversations
endpoints, including conversation coming from
CCAI Platform. They are not applied to conversations ingested from the CreateConversation
endpoint or the
Dialogflow / Agent Assist runtime integrations. When using Dialogflow / Agent Assist runtime integrations,
redaction should be performed in Dialogflow / Agent Assist.
GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotation
An annotation that was generated during the customer and agent interaction.
GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotationUserInput
Explicit input used for generating the answer
GoogleCloudContactcenterinsightsV1alpha1SentimentData
The data for a sentiment annotation.
GoogleCloudContactcenterinsightsV1alpha1SilenceData
The data for a silence annotation.
GoogleCloudContactcenterinsightsV1alpha1SmartComposeSuggestionData
Agent Assist Smart Compose suggestion data.
GoogleCloudContactcenterinsightsV1alpha1SmartReplyData
Agent Assist Smart Reply data.
GoogleCloudContactcenterinsightsV1alpha1SpeechConfig
Speech-to-Text configuration. Speech-to-Text settings are applied to conversations ingested from the
UploadConversation
and IngestConversations
endpoints, including conversation coming from CCAI Platform. They
are not applied to conversations ingested from the CreateConversation
endpoint.
GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelMetadata
Metadata for undeploying an issue model.
GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelRequest
The request to undeploy an issue model.
GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelResponse
The response to undeploy an issue model.
GoogleCloudContactcenterinsightsV1alpha1UploadConversationMetadata
The metadata for an UploadConversation
operation.
GoogleCloudContactcenterinsightsV1alpha1UploadConversationRequest
Request to upload a conversation.
GoogleLongrunningListOperationsResponse
The response message for Operations.ListOperations.
GoogleLongrunningOperation
This resource represents a long-running operation that is the result of a network API call.
GoogleProtobufEmpty
A generic empty message that you can re-use to avoid defining duplicated empty messages in your APIs. A typical example is to use it as the request or the response type of an API method. For instance: service Foo { rpc Bar(google.protobuf.Empty) returns (google.protobuf.Empty); }
GoogleRpcStatus
The Status
type defines a logical error model that is suitable for different programming environments,
including REST APIs and RPC APIs. It is used by gRPC. Each Status
message contains
three pieces of data: error code, error message, and error details. You can find out more about this error model
and how to work with it in the API Design Guide.