Namespace Google.Apis.Contactcenterinsights.v1.Data

Classes

GoogleCloudContactcenterinsightsV1Analysis

The analysis resource.

GoogleCloudContactcenterinsightsV1AnalysisResult

The result of an analysis.

GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata

Call-specific metadata created during analysis.

GoogleCloudContactcenterinsightsV1AnalysisRule

The CCAI Insights project wide analysis rule. This rule will be applied to all conversations that match the filter defined in the rule. For a conversation matches the filter, the annotators specified in the rule will be run. If a conversation matches multiple rules, a union of all the annotators will be run. One project can have multiple analysis rules.

GoogleCloudContactcenterinsightsV1AnnotationBoundary

A point in a conversation that marks the start or the end of an annotation.

GoogleCloudContactcenterinsightsV1AnnotatorSelector

Selector of all available annotators and phrase matchers to run.

GoogleCloudContactcenterinsightsV1AnnotatorSelectorQaConfig

Configuration for the QA feature.

GoogleCloudContactcenterinsightsV1AnnotatorSelectorQaConfigScorecardList

Container for a list of scorecards.

GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfig

Configuration for summarization.

GoogleCloudContactcenterinsightsV1AnswerFeedback

The feedback that the customer has about a certain answer in the conversation.

GoogleCloudContactcenterinsightsV1AppealAssessmentRequest

The message to appeal an assessment.

GoogleCloudContactcenterinsightsV1ArticleSuggestionData

Agent Assist Article Suggestion data.

GoogleCloudContactcenterinsightsV1Assessment

The assessment resource.

GoogleCloudContactcenterinsightsV1AssessmentRule

The CCAI Insights project wide assessment rule. This assessment rule will be applied to all conversations from the previous sampling cycle that match the sample rule defined in the assessment rule. One project can have multiple assessment rules.

GoogleCloudContactcenterinsightsV1AuthorizedView

An AuthorizedView represents a view of accessible Insights resources (for example, Conversation and Scorecard). Who have read access to the AuthorizedView resource will have access to these Insight resources as well.

GoogleCloudContactcenterinsightsV1AuthorizedViewSet

An AuthorizedViewSet contains a set of AuthorizedView resources.

GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsMetadata

The metadata for a bulk analyze conversations operation.

GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest

The request to analyze conversations in bulk.

GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsResponse

The response for a bulk analyze conversations operation.

GoogleCloudContactcenterinsightsV1BulkDeleteConversationsMetadata

The metadata for a bulk delete conversations operation.

GoogleCloudContactcenterinsightsV1BulkDeleteConversationsRequest

The request to delete conversations in bulk.

GoogleCloudContactcenterinsightsV1BulkDeleteConversationsResponse

The response for a bulk delete conversations operation.

GoogleCloudContactcenterinsightsV1BulkDeleteFeedbackLabelsMetadata

Metadata for the BulkDeleteFeedbackLabels endpoint.

GoogleCloudContactcenterinsightsV1BulkDeleteFeedbackLabelsRequest

Request for the BulkDeleteFeedbackLabels endpoint.

GoogleCloudContactcenterinsightsV1BulkDeleteFeedbackLabelsResponse

Response for the BulkDeleteFeedbackLabels endpoint.

GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsMetadata

Metadata for the BulkDownloadFeedbackLabel endpoint.

GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsMetadataDownloadStats

Statistics for BulkDownloadFeedbackLabels operation.

GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequest

Request for the BulkDownloadFeedbackLabel endpoint.

GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequestGcsDestination

Google Cloud Storage Object details to write the feedback labels to.

GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequestSheetsDestination

Google Sheets document details to write the feedback labels to.

GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsResponse

Response for the BulkDownloadFeedbackLabel endpoint.

GoogleCloudContactcenterinsightsV1BulkUploadFeedbackLabelsRequest

The request for bulk uploading feedback labels.

GoogleCloudContactcenterinsightsV1BulkUploadFeedbackLabelsRequestGcsSource

Google Cloud Storage Object details to get the feedback label file from.

GoogleCloudContactcenterinsightsV1BulkUploadFeedbackLabelsRequestSheetsSource

Google Sheets document details to get the feedback label file from.

GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse

Response of querying an issue model's statistics.

GoogleCloudContactcenterinsightsV1CalculateStatsRequest

The request for calculating conversation statistics.

GoogleCloudContactcenterinsightsV1CalculateStatsResponse

The response for calculating conversation statistics.

GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries

A time series representing conversations over time.

GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval

A single interval in a time series.

GoogleCloudContactcenterinsightsV1CallAnnotation

A piece of metadata that applies to a window of a call.

GoogleCloudContactcenterinsightsV1Conversation

The conversation resource.

GoogleCloudContactcenterinsightsV1ConversationCallMetadata

Call-specific metadata.

GoogleCloudContactcenterinsightsV1ConversationDataSource

The conversation source, which is a combination of transcript and audio.

GoogleCloudContactcenterinsightsV1ConversationLevelSentiment

One channel of conversation-level sentiment data.

GoogleCloudContactcenterinsightsV1ConversationLevelSilence

Conversation-level silence data.

GoogleCloudContactcenterinsightsV1ConversationParticipant

The call participant speaking for a given utterance.

GoogleCloudContactcenterinsightsV1ConversationQualityMetadata

Conversation metadata related to quality management.

GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo

Information about an agent involved in the conversation.

GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData

Conversation summarization suggestion data.

GoogleCloudContactcenterinsightsV1ConversationTranscript

A message representing the transcript of a conversation.

GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment

A segment of a full transcript.

GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata

Metadata from Dialogflow relating to the current transcript segment.

GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo

Word-level info for words in a transcript.

GoogleCloudContactcenterinsightsV1CreateAnalysisOperationMetadata

Metadata for a create analysis operation.

GoogleCloudContactcenterinsightsV1CreateIssueMetadata

Metadata for creating an issue.

GoogleCloudContactcenterinsightsV1CreateIssueModelMetadata

Metadata for creating an issue model.

GoogleCloudContactcenterinsightsV1CreateIssueModelRequest

The request to create an issue model.

GoogleCloudContactcenterinsightsV1CreateIssueRequest

The request to create an issue.

GoogleCloudContactcenterinsightsV1Dataset

Dataset resource represents a collection of conversations that may be bounded (Static Dataset, e.g. golden dataset for training), or unbounded (Dynamic Dataset, e.g. live traffic, or agent training traffic)

GoogleCloudContactcenterinsightsV1DeleteIssueModelMetadata

Metadata for deleting an issue model.

GoogleCloudContactcenterinsightsV1DeleteIssueModelRequest

The request to delete an issue model.

GoogleCloudContactcenterinsightsV1DeployIssueModelMetadata

Metadata for deploying an issue model.

GoogleCloudContactcenterinsightsV1DeployIssueModelRequest

The request to deploy an issue model.

GoogleCloudContactcenterinsightsV1DeployIssueModelResponse

The response to deploy an issue model.

GoogleCloudContactcenterinsightsV1DeployQaScorecardRevisionRequest

The request to deploy a QaScorecardRevision

GoogleCloudContactcenterinsightsV1DialogflowIntent

The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.

GoogleCloudContactcenterinsightsV1DialogflowInteractionData

Dialogflow interaction data.

GoogleCloudContactcenterinsightsV1DialogflowSource

A Dialogflow source of conversation data.

GoogleCloudContactcenterinsightsV1Dimension

A dimension determines the grouping key for the query. In SQL terms, these would be part of both the "SELECT" and "GROUP BY" clauses.

GoogleCloudContactcenterinsightsV1DimensionAgentDimensionMetadata

Metadata about the agent dimension.

GoogleCloudContactcenterinsightsV1DimensionIssueDimensionMetadata

Metadata about the issue dimension.

GoogleCloudContactcenterinsightsV1DimensionQaQuestionAnswerDimensionMetadata

Metadata about the QA question-answer dimension. This is useful for showing the answer distribution for questions for a given scorecard.

GoogleCloudContactcenterinsightsV1DimensionQaQuestionDimensionMetadata

Metadata about the QA question dimension.

GoogleCloudContactcenterinsightsV1EncryptionSpec

A customer-managed encryption key specification that can be applied to all created resources (e.g. Conversation).

GoogleCloudContactcenterinsightsV1Entity

The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.

GoogleCloudContactcenterinsightsV1EntityMentionData

The data for an entity mention annotation. This represents a mention of an Entity in the conversation.

GoogleCloudContactcenterinsightsV1ExactMatchConfig

Exact match configuration.

GoogleCloudContactcenterinsightsV1ExportInsightsDataMetadata

Metadata for an export insights operation.

GoogleCloudContactcenterinsightsV1ExportInsightsDataRequest

The request to export insights.

GoogleCloudContactcenterinsightsV1ExportInsightsDataRequestBigQueryDestination

A BigQuery Table Reference.

GoogleCloudContactcenterinsightsV1ExportInsightsDataResponse

Response for an export insights operation.

GoogleCloudContactcenterinsightsV1ExportIssueModelMetadata

Metadata used for export issue model.

GoogleCloudContactcenterinsightsV1ExportIssueModelRequest

Request to export an issue model.

GoogleCloudContactcenterinsightsV1ExportIssueModelRequestGcsDestination

Google Cloud Storage Object URI to save the issue model to.

GoogleCloudContactcenterinsightsV1ExportIssueModelResponse

Response from export issue model

GoogleCloudContactcenterinsightsV1FaqAnswerData

Agent Assist frequently-asked-question answer data.

GoogleCloudContactcenterinsightsV1FeedbackLabel

Represents a conversation, resource, and label provided by the user. Can take the form of a string label or a QaAnswer label. QaAnswer labels are used for Quality AI example conversations. String labels are used for Topic Modeling. AgentAssistSummary labels are used for Agent Assist Summarization.

GoogleCloudContactcenterinsightsV1FinalizeAssessmentRequest

The message to finalize an assessment. Finalizing makes an assessment and its notes immutable.

GoogleCloudContactcenterinsightsV1GcsSource

A Cloud Storage source of conversation data.

GoogleCloudContactcenterinsightsV1HoldData

The data for a hold annotation.

GoogleCloudContactcenterinsightsV1ImportIssueModelMetadata

Metadata used for import issue model.

GoogleCloudContactcenterinsightsV1ImportIssueModelRequest

Request to import an issue model.

GoogleCloudContactcenterinsightsV1ImportIssueModelRequestGcsSource

Google Cloud Storage Object URI to get the issue model file from.

GoogleCloudContactcenterinsightsV1ImportIssueModelResponse

Response from import issue model

GoogleCloudContactcenterinsightsV1IngestConversationsMetadata

The metadata for an IngestConversations operation.

GoogleCloudContactcenterinsightsV1IngestConversationsMetadataIngestConversationsStats

Statistics for IngestConversations operation.

GoogleCloudContactcenterinsightsV1IngestConversationsRequest

The request to ingest conversations.

GoogleCloudContactcenterinsightsV1IngestConversationsRequestConversationConfig

Configuration that applies to all conversations.

GoogleCloudContactcenterinsightsV1IngestConversationsRequestGcsSource

Configuration for Cloud Storage bucket sources.

GoogleCloudContactcenterinsightsV1IngestConversationsRequestTranscriptObjectConfig

Configuration for processing transcript objects.

GoogleCloudContactcenterinsightsV1IngestConversationsResponse

The response to an IngestConversations operation.

GoogleCloudContactcenterinsightsV1InitializeEncryptionSpecMetadata

Metadata for initializing a location-level encryption specification.

GoogleCloudContactcenterinsightsV1InitializeEncryptionSpecRequest

The request to initialize a location-level encryption specification.

GoogleCloudContactcenterinsightsV1InitializeEncryptionSpecResponse

The response to initialize a location-level encryption specification.

GoogleCloudContactcenterinsightsV1Intent

The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.

GoogleCloudContactcenterinsightsV1IntentMatchData

The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.

GoogleCloudContactcenterinsightsV1InterruptionData

The data for an interruption annotation.

GoogleCloudContactcenterinsightsV1Issue

The issue resource.

GoogleCloudContactcenterinsightsV1IssueAssignment

Information about the issue.

GoogleCloudContactcenterinsightsV1IssueMatchData

The data for an issue match annotation.

GoogleCloudContactcenterinsightsV1IssueModel

The issue model resource.

GoogleCloudContactcenterinsightsV1IssueModelInputDataConfig

Configs for the input data used to create the issue model.

GoogleCloudContactcenterinsightsV1IssueModelLabelStats

Aggregated statistics about an issue model.

GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats

Aggregated statistics about an issue.

GoogleCloudContactcenterinsightsV1IssueModelResult

Issue Modeling result on a conversation.

GoogleCloudContactcenterinsightsV1ListAllFeedbackLabelsResponse

The response for listing all feedback labels.

GoogleCloudContactcenterinsightsV1ListAnalysesResponse

The response to list analyses.

GoogleCloudContactcenterinsightsV1ListAnalysisRulesResponse

The response of listing views.

GoogleCloudContactcenterinsightsV1ListAssessmentRulesResponse

The response of listing assessment rules.

GoogleCloudContactcenterinsightsV1ListAssessmentsResponse

The response of listing assessments.

GoogleCloudContactcenterinsightsV1ListAuthorizedViewSetsResponse

The response from a ListAuthorizedViewSet request.

GoogleCloudContactcenterinsightsV1ListAuthorizedViewsResponse

The response from a ListAuthorizedViews request.

GoogleCloudContactcenterinsightsV1ListConversationsResponse

The response of listing conversations.

GoogleCloudContactcenterinsightsV1ListFeedbackLabelsResponse

The response for listing feedback labels.

GoogleCloudContactcenterinsightsV1ListIssueModelsResponse

The response of listing issue models.

GoogleCloudContactcenterinsightsV1ListIssuesResponse

The response of listing issues.

GoogleCloudContactcenterinsightsV1ListNotesResponse

The response of listing notes.

GoogleCloudContactcenterinsightsV1ListPhraseMatchersResponse

The response of listing phrase matchers.

GoogleCloudContactcenterinsightsV1ListQaQuestionsResponse

The response from a ListQaQuestions request.

GoogleCloudContactcenterinsightsV1ListQaScorecardRevisionsResponse

The response from a ListQaScorecardRevisions request.

GoogleCloudContactcenterinsightsV1ListQaScorecardsResponse

The response from a ListQaScorecards request.

GoogleCloudContactcenterinsightsV1ListViewsResponse

The response of listing views.

GoogleCloudContactcenterinsightsV1Note

The conversation assessment note resource.

GoogleCloudContactcenterinsightsV1NoteAssessmentNote

A note about the entire parent assessment.

GoogleCloudContactcenterinsightsV1NoteConversationTurnNote

A note about a conversation turn.

GoogleCloudContactcenterinsightsV1NoteQaQuestionNote

A note about a QA question.

GoogleCloudContactcenterinsightsV1PhraseMatchData

The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.

GoogleCloudContactcenterinsightsV1PhraseMatchRule

The data for a phrase match rule.

GoogleCloudContactcenterinsightsV1PhraseMatchRuleConfig

Configuration information of a phrase match rule.

GoogleCloudContactcenterinsightsV1PhraseMatchRuleGroup

A message representing a rule in the phrase matcher.

GoogleCloudContactcenterinsightsV1PhraseMatcher

The phrase matcher resource.

GoogleCloudContactcenterinsightsV1PublishAssessmentRequest

The message to publish an assessment. Draft and appealed assessments can be published. Publishing simply changes the state of the assessment to published, allowing the console and authorized views to filter on the state.

GoogleCloudContactcenterinsightsV1QaAnswer

An answer to a QaQuestion.

GoogleCloudContactcenterinsightsV1QaAnswerAnswerSource

A question may have multiple answers from varying sources, one of which becomes the "main" answer above. AnswerSource represents each individual answer.

GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue

Message for holding the value of a QaAnswer. QaQuestion.AnswerChoice defines the possible answer values for a question.

GoogleCloudContactcenterinsightsV1QaQuestion

A single question to be scored by the Insights QA feature.

GoogleCloudContactcenterinsightsV1QaQuestionAnswerChoice

Message representing a possible answer to the question.

GoogleCloudContactcenterinsightsV1QaQuestionMetrics

A wrapper representing metrics calculated against a test-set on a LLM that was fine tuned for this question.

GoogleCloudContactcenterinsightsV1QaQuestionTuningMetadata

Metadata about the tuning operation for the question. Will only be set if a scorecard containing this question has been tuned.

GoogleCloudContactcenterinsightsV1QaScorecard

A QaScorecard represents a collection of questions to be scored during analysis.

GoogleCloudContactcenterinsightsV1QaScorecardResult

The results of scoring a single conversation against a QaScorecard. Contains a collection of QaAnswers and aggregate score.

GoogleCloudContactcenterinsightsV1QaScorecardResultQaTagResult

Tags and their corresponding results.

GoogleCloudContactcenterinsightsV1QaScorecardResultScoreSource

A scorecard result may have multiple sets of scores from varying sources, one of which becomes the "main" answer above. A ScoreSource represents each individual set of scores.

GoogleCloudContactcenterinsightsV1QaScorecardRevision

A revision of a QaScorecard. Modifying published scorecard fields would invalidate existing scorecard results — the questions may have changed, or the score weighting will make existing scores impossible to understand. So changes must create a new revision, rather than modifying the existing resource.

GoogleCloudContactcenterinsightsV1QueryMetricsMetadata

The metadata from querying metrics.

GoogleCloudContactcenterinsightsV1QueryMetricsRequest

The request for querying metrics.

GoogleCloudContactcenterinsightsV1QueryMetricsResponse

The response for querying metrics.

GoogleCloudContactcenterinsightsV1QueryMetricsResponseSlice

A slice contains a total and (if the request specified a time granularity) a time series of metric values. Each slice contains a unique combination of the cardinality of dimensions from the request. For example, if the request specifies a single ISSUE dimension and it has a cardinality of 2 (i.e. the data used to compute the metrics has 2 issues in total), the response will have 2 slices: * Slice 1 -> dimensions=[Issue 1] * Slice 2 -> dimensions=[Issue 2]

GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPoint

A data point contains the metric values mapped to an interval.

GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure

The measure related to conversations.

GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore

Average QA normalized score for the tag.

GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceTimeSeries

A time series of metric values.

GoogleCloudContactcenterinsightsV1QueryPerformanceOverviewMetadata

The metadata for querying performance overview.

GoogleCloudContactcenterinsightsV1QueryPerformanceOverviewResponse

The response for querying performance overview.

GoogleCloudContactcenterinsightsV1RedactionConfig

DLP resources used for redaction while ingesting conversations. DLP settings are applied to conversations ingested from the UploadConversation and IngestConversations endpoints, including conversation coming from CCAI Platform. They are not applied to conversations ingested from the CreateConversation endpoint or the Dialogflow / Agent Assist runtime integrations. When using Dialogflow / Agent Assist runtime integrations, redaction should be performed in Dialogflow / Agent Assist.

GoogleCloudContactcenterinsightsV1RuntimeAnnotation

An annotation that was generated during the customer and agent interaction.

GoogleCloudContactcenterinsightsV1RuntimeAnnotationUserInput

Explicit input used for generating the answer

GoogleCloudContactcenterinsightsV1SampleConversationsMetadata

The metadata for an SampleConversations operation.

GoogleCloudContactcenterinsightsV1SampleConversationsMetadataSampleConversationsStats

Statistics for SampleConversations operation.

GoogleCloudContactcenterinsightsV1SampleConversationsRequest

The request to sample conversations to a dataset.

GoogleCloudContactcenterinsightsV1SampleConversationsResponse

The response to an SampleConversations operation.

GoogleCloudContactcenterinsightsV1SampleRule

Message for sampling conversations.

GoogleCloudContactcenterinsightsV1ScheduleInfo

Message for schedule info.

GoogleCloudContactcenterinsightsV1SearchAuthorizedViewsResponse

The response from a ListAuthorizedViews request.

GoogleCloudContactcenterinsightsV1SentimentData

The data for a sentiment annotation.

GoogleCloudContactcenterinsightsV1Settings

The CCAI Insights project wide settings. Use these settings to configure the behavior of Insights. View these settings with getsettings and change the settings with updateSettings.

GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig

Default configuration when creating Analyses in Insights.

GoogleCloudContactcenterinsightsV1SilenceData

The data for a silence annotation.

GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData

Agent Assist Smart Compose suggestion data.

GoogleCloudContactcenterinsightsV1SmartReplyData

Agent Assist Smart Reply data.

GoogleCloudContactcenterinsightsV1SpeechConfig

Speech-to-Text configuration. Speech-to-Text settings are applied to conversations ingested from the UploadConversation and IngestConversations endpoints, including conversation coming from CCAI Platform. They are not applied to conversations ingested from the CreateConversation endpoint.

GoogleCloudContactcenterinsightsV1TuneQaScorecardRevisionRequest

Request for TuneQaScorecardRevision endpoint.

GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata

Metadata for undeploying an issue model.

GoogleCloudContactcenterinsightsV1UndeployIssueModelRequest

The request to undeploy an issue model.

GoogleCloudContactcenterinsightsV1UndeployIssueModelResponse

The response to undeploy an issue model.

GoogleCloudContactcenterinsightsV1UndeployQaScorecardRevisionRequest

The request to undeploy a QaScorecardRevision

GoogleCloudContactcenterinsightsV1UploadConversationMetadata

The metadata for an UploadConversation operation.

GoogleCloudContactcenterinsightsV1UploadConversationRequest

Request to upload a conversation.

GoogleCloudContactcenterinsightsV1UserInfo

Information about a user.

GoogleCloudContactcenterinsightsV1View

The View resource.

GoogleCloudContactcenterinsightsV1alpha1Analysis

The analysis resource.

GoogleCloudContactcenterinsightsV1alpha1AnalysisResult

The result of an analysis.

GoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata

Call-specific metadata created during analysis.

GoogleCloudContactcenterinsightsV1alpha1AnnotationBoundary

A point in a conversation that marks the start or the end of an annotation.

GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector

Selector of all available annotators and phrase matchers to run.

GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorQaConfig

Configuration for the QA feature.

GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorQaConfigScorecardList

Container for a list of scorecards.

GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorSummarizationConfig

Configuration for summarization.

GoogleCloudContactcenterinsightsV1alpha1AnswerFeedback

The feedback that the customer has about a certain answer in the conversation.

GoogleCloudContactcenterinsightsV1alpha1ArticleSuggestionData

Agent Assist Article Suggestion data.

GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsMetadata

The metadata for a bulk analyze conversations operation.

GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest

The request to analyze conversations in bulk.

GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsResponse

The response for a bulk analyze conversations operation.

GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsMetadata

The metadata for a bulk delete conversations operation.

GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsRequest

The request to delete conversations in bulk.

GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsResponse

The response for a bulk delete conversations operation.

GoogleCloudContactcenterinsightsV1alpha1BulkDeleteFeedbackLabelsMetadata

Metadata for the BulkDeleteFeedbackLabels endpoint.

GoogleCloudContactcenterinsightsV1alpha1BulkDeleteFeedbackLabelsRequest

Request for the BulkDeleteFeedbackLabels endpoint.

GoogleCloudContactcenterinsightsV1alpha1BulkDeleteFeedbackLabelsResponse

Response for the BulkDeleteFeedbackLabels endpoint.

GoogleCloudContactcenterinsightsV1alpha1CallAnnotation

A piece of metadata that applies to a window of a call.

GoogleCloudContactcenterinsightsV1alpha1Conversation

The conversation resource.

GoogleCloudContactcenterinsightsV1alpha1ConversationCallMetadata

Call-specific metadata.

GoogleCloudContactcenterinsightsV1alpha1ConversationDataSource

The conversation source, which is a combination of transcript and audio.

GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSentiment

One channel of conversation-level sentiment data.

GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence

Conversation-level silence data.

GoogleCloudContactcenterinsightsV1alpha1ConversationParticipant

The call participant speaking for a given utterance.

GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata

Conversation metadata related to quality management.

GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo

Information about an agent involved in the conversation.

GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData

Conversation summarization suggestion data.

GoogleCloudContactcenterinsightsV1alpha1ConversationTranscript

A message representing the transcript of a conversation.

GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment

A segment of a full transcript.

GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata

Metadata from Dialogflow relating to the current transcript segment.

GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo

Word-level info for words in a transcript.

GoogleCloudContactcenterinsightsV1alpha1CreateAnalysisOperationMetadata

Metadata for a create analysis operation.

GoogleCloudContactcenterinsightsV1alpha1CreateIssueMetadata

Metadata for creating an issue.

GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelMetadata

Metadata for creating an issue model.

GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelRequest

The request to create an issue model.

GoogleCloudContactcenterinsightsV1alpha1CreateIssueRequest

The request to create an issue.

GoogleCloudContactcenterinsightsV1alpha1Dataset

GoogleCloudContactcenterinsightsV1alpha1DeleteIssueModelMetadata

Metadata for deleting an issue model.

GoogleCloudContactcenterinsightsV1alpha1DeleteIssueModelRequest

The request to delete an issue model.

GoogleCloudContactcenterinsightsV1alpha1DeployIssueModelMetadata

Metadata for deploying an issue model.

GoogleCloudContactcenterinsightsV1alpha1DeployIssueModelRequest

The request to deploy an issue model.

GoogleCloudContactcenterinsightsV1alpha1DeployIssueModelResponse

The response to deploy an issue model.

GoogleCloudContactcenterinsightsV1alpha1DialogflowIntent

The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.

GoogleCloudContactcenterinsightsV1alpha1DialogflowInteractionData

Dialogflow interaction data.

GoogleCloudContactcenterinsightsV1alpha1DialogflowSource

A Dialogflow source of conversation data.

GoogleCloudContactcenterinsightsV1alpha1Dimension

A dimension determines the grouping key for the query. In SQL terms, these would be part of both the "SELECT" and "GROUP BY" clauses.

GoogleCloudContactcenterinsightsV1alpha1DimensionAgentDimensionMetadata

Metadata about the agent dimension.

GoogleCloudContactcenterinsightsV1alpha1DimensionIssueDimensionMetadata

Metadata about the issue dimension.

GoogleCloudContactcenterinsightsV1alpha1DimensionQaQuestionAnswerDimensionMetadata

Metadata about the QA question-answer dimension. This is useful for showing the answer distribution for questions for a given scorecard.

GoogleCloudContactcenterinsightsV1alpha1DimensionQaQuestionDimensionMetadata

Metadata about the QA question dimension.

GoogleCloudContactcenterinsightsV1alpha1EncryptionSpec

A customer-managed encryption key specification that can be applied to all created resources (e.g. Conversation).

GoogleCloudContactcenterinsightsV1alpha1Entity

The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.

GoogleCloudContactcenterinsightsV1alpha1EntityMentionData

The data for an entity mention annotation. This represents a mention of an Entity in the conversation.

GoogleCloudContactcenterinsightsV1alpha1ExportInsightsDataMetadata

Metadata for an export insights operation.

GoogleCloudContactcenterinsightsV1alpha1ExportInsightsDataRequest

The request to export insights.

GoogleCloudContactcenterinsightsV1alpha1ExportInsightsDataRequestBigQueryDestination

A BigQuery Table Reference.

GoogleCloudContactcenterinsightsV1alpha1ExportInsightsDataResponse

Response for an export insights operation.

GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelMetadata

Metadata used for export issue model.

GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelRequest

Request to export an issue model.

GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelRequestGcsDestination

Google Cloud Storage Object URI to save the issue model to.

GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelResponse

Response from export issue model

GoogleCloudContactcenterinsightsV1alpha1FaqAnswerData

Agent Assist frequently-asked-question answer data.

GoogleCloudContactcenterinsightsV1alpha1FeedbackLabel

GoogleCloudContactcenterinsightsV1alpha1GcsSource

A Cloud Storage source of conversation data.

GoogleCloudContactcenterinsightsV1alpha1HoldData

The data for a hold annotation.

GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelMetadata

Metadata used for import issue model.

GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelRequest

Request to import an issue model.

GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelRequestGcsSource

Google Cloud Storage Object URI to get the issue model file from.

GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelResponse

Response from import issue model

GoogleCloudContactcenterinsightsV1alpha1IngestConversationsMetadata

The metadata for an IngestConversations operation.

GoogleCloudContactcenterinsightsV1alpha1IngestConversationsMetadataIngestConversationsStats

Statistics for IngestConversations operation.

GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequest

The request to ingest conversations.

GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestConversationConfig

Configuration that applies to all conversations.

GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestGcsSource

Configuration for Cloud Storage bucket sources.

GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestTranscriptObjectConfig

Configuration for processing transcript objects.

GoogleCloudContactcenterinsightsV1alpha1IngestConversationsResponse

The response to an IngestConversations operation.

GoogleCloudContactcenterinsightsV1alpha1InitializeEncryptionSpecMetadata

Metadata for initializing a location-level encryption specification.

GoogleCloudContactcenterinsightsV1alpha1InitializeEncryptionSpecRequest

The request to initialize a location-level encryption specification.

GoogleCloudContactcenterinsightsV1alpha1InitializeEncryptionSpecResponse

The response to initialize a location-level encryption specification.

GoogleCloudContactcenterinsightsV1alpha1Intent

The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.

GoogleCloudContactcenterinsightsV1alpha1IntentMatchData

GoogleCloudContactcenterinsightsV1alpha1InterruptionData

The data for an interruption annotation.

GoogleCloudContactcenterinsightsV1alpha1Issue

The issue resource.

GoogleCloudContactcenterinsightsV1alpha1IssueAssignment

Information about the issue.

GoogleCloudContactcenterinsightsV1alpha1IssueMatchData

The data for an issue match annotation.

GoogleCloudContactcenterinsightsV1alpha1IssueModel

The issue model resource.

GoogleCloudContactcenterinsightsV1alpha1IssueModelInputDataConfig

Configs for the input data used to create the issue model.

GoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStats

Aggregated statistics about an issue model.

GoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStatsIssueStats

Aggregated statistics about an issue.

GoogleCloudContactcenterinsightsV1alpha1IssueModelResult

Issue Modeling result on a conversation.

GoogleCloudContactcenterinsightsV1alpha1ListAllFeedbackLabelsResponse

The response for listing all feedback labels.

GoogleCloudContactcenterinsightsV1alpha1ListFeedbackLabelsResponse

The response for listing feedback labels.

GoogleCloudContactcenterinsightsV1alpha1PhraseMatchData

The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.

GoogleCloudContactcenterinsightsV1alpha1QaAnswer

An answer to a QaQuestion.

GoogleCloudContactcenterinsightsV1alpha1QaAnswerAnswerSource

A question may have multiple answers from varying sources, one of which becomes the "main" answer above. AnswerSource represents each individual answer.

GoogleCloudContactcenterinsightsV1alpha1QaAnswerAnswerValue

Message for holding the value of a QaAnswer. QaQuestion.AnswerChoice defines the possible answer values for a question.

GoogleCloudContactcenterinsightsV1alpha1QaScorecardResult

The results of scoring a single conversation against a QaScorecard. Contains a collection of QaAnswers and aggregate score.

GoogleCloudContactcenterinsightsV1alpha1QaScorecardResultQaTagResult

Tags and their corresponding results.

GoogleCloudContactcenterinsightsV1alpha1QaScorecardResultScoreSource

A scorecard result may have multiple sets of scores from varying sources, one of which becomes the "main" answer above. A ScoreSource represents each individual set of scores.

GoogleCloudContactcenterinsightsV1alpha1QueryMetricsMetadata

The metadata from querying metrics.

GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponse

The response for querying metrics.

GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSlice

GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPoint

A data point contains the metric values mapped to an interval.

GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure

The measure related to conversations.

GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore

Average QA normalized score for the tag.

GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceTimeSeries

A time series of metric values.

GoogleCloudContactcenterinsightsV1alpha1QueryPerformanceOverviewMetadata

The metadata for querying performance overview.

GoogleCloudContactcenterinsightsV1alpha1QueryPerformanceOverviewResponse

The response for querying performance overview.

GoogleCloudContactcenterinsightsV1alpha1RedactionConfig

GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotation

An annotation that was generated during the customer and agent interaction.

GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotationUserInput

Explicit input used for generating the answer

GoogleCloudContactcenterinsightsV1alpha1SampleConversationsMetadata

The metadata for an SampleConversations operation.

GoogleCloudContactcenterinsightsV1alpha1SampleConversationsMetadataSampleConversationsStats

Statistics for SampleConversations operation.

GoogleCloudContactcenterinsightsV1alpha1SampleConversationsRequest

The request to sample conversations to a dataset.

GoogleCloudContactcenterinsightsV1alpha1SampleConversationsResponse

The response to an SampleConversations operation.

GoogleCloudContactcenterinsightsV1alpha1SampleRule

Message for sampling conversations.

GoogleCloudContactcenterinsightsV1alpha1SentimentData

The data for a sentiment annotation.

GoogleCloudContactcenterinsightsV1alpha1SilenceData

The data for a silence annotation.

GoogleCloudContactcenterinsightsV1alpha1SmartComposeSuggestionData

Agent Assist Smart Compose suggestion data.

GoogleCloudContactcenterinsightsV1alpha1SmartReplyData

Agent Assist Smart Reply data.

GoogleCloudContactcenterinsightsV1alpha1SpeechConfig

GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelMetadata

Metadata for undeploying an issue model.

GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelRequest

The request to undeploy an issue model.

GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelResponse

The response to undeploy an issue model.

GoogleCloudContactcenterinsightsV1alpha1UploadConversationMetadata

The metadata for an UploadConversation operation.

GoogleCloudContactcenterinsightsV1alpha1UploadConversationRequest

Request to upload a conversation.

GoogleLongrunningListOperationsResponse

The response message for Operations.ListOperations.

GoogleLongrunningOperation

This resource represents a long-running operation that is the result of a network API call.

GoogleProtobufEmpty

A generic empty message that you can re-use to avoid defining duplicated empty messages in your APIs. A typical example is to use it as the request or the response type of an API method. For instance: service Foo { rpc Bar(google.protobuf.Empty) returns (google.protobuf.Empty); }

GoogleRpcStatus

The Status type defines a logical error model that is suitable for different programming environments, including REST APIs and RPC APIs. It is used by gRPC. Each Status message contains three pieces of data: error code, error message, and error details. You can find out more about this error model and how to work with it in the API Design Guide.

GoogleTypeInterval

Represents a time interval, encoded as a Timestamp start (inclusive) and a Timestamp end (exclusive). The start must be less than or equal to the end. When the start equals the end, the interval is empty (matches no time). When both start and end are unspecified, the interval matches any time.