Class GoogleCloudContactcenterinsightsV1QaScorecardResult

The results of scoring a single conversation against a QaScorecard. Contains a collection of QaAnswers and aggregate score.

Inheritance
object
GoogleCloudContactcenterinsightsV1QaScorecardResult
Implements
Inherited Members
Namespace: Google.Apis.Contactcenterinsights.v1.Data
Assembly: Google.Apis.Contactcenterinsights.v1.dll
Syntax
public class GoogleCloudContactcenterinsightsV1QaScorecardResult : IDirectResponseSchema

Properties

AgentId

ID of the agent that handled the conversation.

Declaration
[JsonProperty("agentId")]
public virtual string AgentId { get; set; }
Property Value
Type Description
string

Conversation

The conversation scored by this result.

Declaration
[JsonProperty("conversation")]
public virtual string Conversation { get; set; }
Property Value
Type Description
string

CreateTime

object representation of CreateTimeRaw.

Declaration
[JsonIgnore]
[Obsolete("This property is obsolete and may behave unexpectedly; please use CreateTimeDateTimeOffset instead.")]
public virtual object CreateTime { get; set; }
Property Value
Type Description
object

CreateTimeDateTimeOffset

DateTimeOffset representation of CreateTimeRaw.

Declaration
[JsonIgnore]
public virtual DateTimeOffset? CreateTimeDateTimeOffset { get; set; }
Property Value
Type Description
DateTimeOffset?

CreateTimeRaw

Output only. The timestamp that the revision was created.

Declaration
[JsonProperty("createTime")]
public virtual string CreateTimeRaw { get; set; }
Property Value
Type Description
string

ETag

The ETag of the item.

Declaration
public virtual string ETag { get; set; }
Property Value
Type Description
string

Name

Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}

Declaration
[JsonProperty("name")]
public virtual string Name { get; set; }
Property Value
Type Description
string

NormalizedScore

The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.

Declaration
[JsonProperty("normalizedScore")]
public virtual double? NormalizedScore { get; set; }
Property Value
Type Description
double?

PotentialScore

The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

Declaration
[JsonProperty("potentialScore")]
public virtual double? PotentialScore { get; set; }
Property Value
Type Description
double?

QaAnswers

Set of QaAnswers represented in the result.

Declaration
[JsonProperty("qaAnswers")]
public virtual IList<GoogleCloudContactcenterinsightsV1QaAnswer> QaAnswers { get; set; }
Property Value
Type Description
IList<GoogleCloudContactcenterinsightsV1QaAnswer>

QaScorecardRevision

The QaScorecardRevision scored by this result.

Declaration
[JsonProperty("qaScorecardRevision")]
public virtual string QaScorecardRevision { get; set; }
Property Value
Type Description
string

QaTagResults

Collection of tags and their scores.

Declaration
[JsonProperty("qaTagResults")]
public virtual IList<GoogleCloudContactcenterinsightsV1QaScorecardResultQaTagResult> QaTagResults { get; set; }
Property Value
Type Description
IList<GoogleCloudContactcenterinsightsV1QaScorecardResultQaTagResult>

Score

The overall numerical score of the result, incorporating any manual edits if they exist.

Declaration
[JsonProperty("score")]
public virtual double? Score { get; set; }
Property Value
Type Description
double?

ScoreSources

List of all individual score sets.

Declaration
[JsonProperty("scoreSources")]
public virtual IList<GoogleCloudContactcenterinsightsV1QaScorecardResultScoreSource> ScoreSources { get; set; }
Property Value
Type Description
IList<GoogleCloudContactcenterinsightsV1QaScorecardResultScoreSource>

Implements