Class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointConversationMeasure

The measure related to conversations.

Inheritance

object

GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointConversationMeasure

Implements

IDirectResponseSchema

Inherited Members

object.Equals(object)

object.Equals(object, object)

object.GetHashCode()

object.GetType()

object.MemberwiseClone()

object.ReferenceEquals(object, object)

object.ToString()

Namespace: Google.Apis.Contactcenterinsights.v1.Data

Assembly: Google.Apis.Contactcenterinsights.v1.dll

Syntax

public class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointConversationMeasure : IDirectResponseSchema

Properties

AaSupervisorAssignedConversationsCount

The number of conversations that were assigned to an AA human supervisor.

Declaration

[JsonProperty("aaSupervisorAssignedConversationsCount")]
public virtual int? AaSupervisorAssignedConversationsCount { get; set; }

Property Value

Type	Description
int?

AaSupervisorDroppedConversationsCount

The number of conversations that were dropped, i.e. escalated but not assigned to an AA human supervisor.

Declaration

[JsonProperty("aaSupervisorDroppedConversationsCount")]
public virtual int? AaSupervisorDroppedConversationsCount { get; set; }

Property Value

Type	Description
int?

AaSupervisorEscalatedConversationsCount

The number of conversations that were escalated to an AA human supervisor for intervention.

Declaration

[JsonProperty("aaSupervisorEscalatedConversationsCount")]
public virtual int? AaSupervisorEscalatedConversationsCount { get; set; }

Property Value

Type	Description
int?

AaSupervisorMonitoredConversationsCount

The number of conversations scanned by the AA human supervisor.

Declaration

[JsonProperty("aaSupervisorMonitoredConversationsCount")]
public virtual int? AaSupervisorMonitoredConversationsCount { get; set; }

Property Value

Type	Description
int?

AaSupervisorTransferredToHumanAgentConvCount

The number of conversations transferred to a human agent.

Declaration

[JsonProperty("aaSupervisorTransferredToHumanAgentConvCount")]
public virtual int? AaSupervisorTransferredToHumanAgentConvCount { get; set; }

Property Value

Type	Description
int?

AiCoachSuggestionAgentMessageTriggerCount

Count of agent messages that triggered an Ai Coach Suggestion.

Declaration

[JsonProperty("aiCoachSuggestionAgentMessageTriggerCount")]
public virtual int? AiCoachSuggestionAgentMessageTriggerCount { get; set; }

Property Value

Type	Description
int?

AiCoachSuggestionAgentUsageCount

Count of Ai Coach Suggestion that has been used by agents.

Declaration

[JsonProperty("aiCoachSuggestionAgentUsageCount")]
public virtual int? AiCoachSuggestionAgentUsageCount { get; set; }

Property Value

Type	Description
int?

AiCoachSuggestionAgentUsageRatio

Proportion of Ai Coach Suggestion that has been used by agents.

Declaration

[JsonProperty("aiCoachSuggestionAgentUsageRatio")]
public virtual double? AiCoachSuggestionAgentUsageRatio { get; set; }

Property Value

Type	Description
double?

AiCoachSuggestionCustomerMessageTriggerCount

Count of customer messages that triggered an Ai Coach Suggestion.

Declaration

[JsonProperty("aiCoachSuggestionCustomerMessageTriggerCount")]
public virtual int? AiCoachSuggestionCustomerMessageTriggerCount { get; set; }

Property Value

Type	Description
int?

AiCoachSuggestionCustomerMessageTriggerRatio

Proportion of customer messages that triggered an Ai Coach Suggestion.

Declaration

[JsonProperty("aiCoachSuggestionCustomerMessageTriggerRatio")]
public virtual double? AiCoachSuggestionCustomerMessageTriggerRatio { get; set; }

Property Value

Type	Description
double?

AiCoachSuggestionMessageTriggerCount

Count of end_of_utterance trigger event messages that triggered an Ai Coach Suggestion.

Declaration

[JsonProperty("aiCoachSuggestionMessageTriggerCount")]
public virtual int? AiCoachSuggestionMessageTriggerCount { get; set; }

Property Value

Type	Description
int?

AiCoachSuggestionMessageTriggerRatio

Proportion of end_of_utterance trigger event messages that triggered an Ai Coach Suggestion.

Declaration

[JsonProperty("aiCoachSuggestionMessageTriggerRatio")]
public virtual double? AiCoachSuggestionMessageTriggerRatio { get; set; }

Property Value

Type	Description
double?

AverageAgentSentimentScore

The average agent's sentiment score.

Declaration

[JsonProperty("averageAgentSentimentScore")]
public virtual float? AverageAgentSentimentScore { get; set; }

Property Value

Type	Description
float?

AverageClientSentimentScore

The average client's sentiment score.

Declaration

[JsonProperty("averageClientSentimentScore")]
public virtual float? AverageClientSentimentScore { get; set; }

Property Value

Type	Description
float?

AverageCustomerSatisfactionRating

The average customer satisfaction rating.

Declaration

[JsonProperty("averageCustomerSatisfactionRating")]
public virtual double? AverageCustomerSatisfactionRating { get; set; }

Property Value

Type	Description
double?

AverageDuration

The average duration.

Declaration

[JsonProperty("averageDuration")]
public virtual object AverageDuration { get; set; }

Property Value

Type	Description
object

AverageQaNormalizedScore

The average normalized QA score for a scorecard. When computing the average across a set of conversations, if a conversation has been evaluated with multiple revisions of a scorecard, only the latest revision results will be used. Will exclude 0's in average calculation. Will be only populated if the request specifies a dimension of QA_SCORECARD_ID.

Declaration

[JsonProperty("averageQaNormalizedScore")]
public virtual double? AverageQaNormalizedScore { get; set; }

Property Value

Type	Description
double?

AverageQaQuestionNormalizedScore

Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.

Declaration

[JsonProperty("averageQaQuestionNormalizedScore")]
public virtual double? AverageQaQuestionNormalizedScore { get; set; }

Property Value

Type	Description
double?

AverageSilencePercentage

The average silence percentage.

Declaration

[JsonProperty("averageSilencePercentage")]
public virtual float? AverageSilencePercentage { get; set; }

Property Value

Type	Description
float?

AverageSummarizationSuggestionEditDistance

Average edit distance of the summarization suggestions. Edit distance (also called as levenshtein distance) is calculated by summing up number of insertions, deletions and substitutions required to transform the summization feedback to the original summary suggestion.

Declaration

[JsonProperty("averageSummarizationSuggestionEditDistance")]
public virtual double? AverageSummarizationSuggestionEditDistance { get; set; }

Property Value

Type	Description
double?

AverageSummarizationSuggestionNormalizedEditDistance

Normalized Average edit distance of the summarization suggestions. Edit distance (also called as levenshtein distance) is calculated by summing up number of insertions, deletions and substitutions required to transform the summization feedback to the original summary suggestion. Normalized edit distance is the average of (edit distance / summary length).

Declaration

[JsonProperty("averageSummarizationSuggestionNormalizedEditDistance")]
public virtual double? AverageSummarizationSuggestionNormalizedEditDistance { get; set; }

Property Value

Type	Description
double?

AverageTurnCount

The average turn count.

Declaration

[JsonProperty("averageTurnCount")]
public virtual float? AverageTurnCount { get; set; }

Property Value

Type	Description
float?

AvgConversationClientTurnSentimentEma

The exponential moving average of the sentiment score of client turns in the conversation.

Declaration

[JsonProperty("avgConversationClientTurnSentimentEma")]
public virtual double? AvgConversationClientTurnSentimentEma { get; set; }

Property Value

Type	Description
double?

ContainedConversationCount

The number of conversations that were contained.

Declaration

[JsonProperty("containedConversationCount")]
public virtual int? ContainedConversationCount { get; set; }

Property Value

Type	Description
int?

ContainedConversationRatio

The percentage of conversations that were contained.

Declaration

[JsonProperty("containedConversationRatio")]
public virtual double? ContainedConversationRatio { get; set; }

Property Value

Type	Description
double?

ConversationAiCoachSuggestionCount

Count of conversations that has Ai Coach Suggestions.

Declaration

[JsonProperty("conversationAiCoachSuggestionCount")]
public virtual int? ConversationAiCoachSuggestionCount { get; set; }

Property Value

Type	Description
int?

ConversationAiCoachSuggestionRatio

Proportion of conversations that has Ai Coach Suggestions.

Declaration

[JsonProperty("conversationAiCoachSuggestionRatio")]
public virtual double? ConversationAiCoachSuggestionRatio { get; set; }

Property Value

Type	Description
double?

ConversationCount

The conversation count.

Declaration

[JsonProperty("conversationCount")]
public virtual int? ConversationCount { get; set; }

Property Value

Type	Description
int?

ConversationSuggestedSummaryRatio

Proportion of conversations that had a suggested summary.

Declaration

[JsonProperty("conversationSuggestedSummaryRatio")]
public virtual double? ConversationSuggestedSummaryRatio { get; set; }

Property Value

Type	Description
double?

ConversationTotalAgentMessageCount

The agent message count.

Declaration

[JsonProperty("conversationTotalAgentMessageCount")]
public virtual int? ConversationTotalAgentMessageCount { get; set; }

Property Value

Type	Description
int?

ConversationTotalCustomerMessageCount

The customer message count.

Declaration

[JsonProperty("conversationTotalCustomerMessageCount")]
public virtual int? ConversationTotalCustomerMessageCount { get; set; }

Property Value

Type	Description
int?

ConversationalAgentsAverageAudioInAudioOutLatency

The average latency of conversational agents' audio in audio out latency per interaction. This is computed as the average of the all the interactions' audio in audio out latencies in a conversation and averaged across conversations.

Declaration

[JsonProperty("conversationalAgentsAverageAudioInAudioOutLatency")]
public virtual double? ConversationalAgentsAverageAudioInAudioOutLatency { get; set; }

Property Value

Type	Description
double?

ConversationalAgentsAverageEndToEndLatency

The average latency of conversational agents' latency per interaction. This is computed as the average of the all the iteractions' end to end latencies in a conversation and averaged across conversations. The e2e latency is the time between the end of the user utterance and the start of the agent utterance on the interaction level.

Declaration

[JsonProperty("conversationalAgentsAverageEndToEndLatency")]
public virtual double? ConversationalAgentsAverageEndToEndLatency { get; set; }

Property Value

Type	Description
double?

ConversationalAgentsAverageLlmCallLatency

The average latency of conversational agents' LLM call latency per interaction. This is computed as the average of the all the interactions LLM call latencies in a conversation and averaged across conversations.

Declaration

[JsonProperty("conversationalAgentsAverageLlmCallLatency")]
public virtual double? ConversationalAgentsAverageLlmCallLatency { get; set; }

Property Value

Type	Description
double?

ConversationalAgentsAverageTtsLatency

The macro average latency of conversational agents' TTS latency per interaction. This is computed as the average of the all the interactions' TTS latencies in a conversation and averaged across conversations.

Declaration

[JsonProperty("conversationalAgentsAverageTtsLatency")]
public virtual double? ConversationalAgentsAverageTtsLatency { get; set; }

Property Value

Type	Description
double?

DialogflowAverageWebhookLatency

Average latency of dialogflow webhook calls.

Declaration

[JsonProperty("dialogflowAverageWebhookLatency")]
public virtual double? DialogflowAverageWebhookLatency { get; set; }

Property Value

Type	Description
double?

DialogflowConversationsEscalationCount

count of conversations that was handed off from virtual agent to human agent.

Declaration

[JsonProperty("dialogflowConversationsEscalationCount")]
public virtual double? DialogflowConversationsEscalationCount { get; set; }

Property Value

Type	Description
double?

DialogflowConversationsEscalationRatio

Proportion of conversations that was handed off from virtual agent to human agent.

Declaration

[JsonProperty("dialogflowConversationsEscalationRatio")]
public virtual double? DialogflowConversationsEscalationRatio { get; set; }

Property Value

Type	Description
double?

DialogflowInteractionsNoInputRatio

Proportion of dialogflow interactions that has empty input.

Declaration

[JsonProperty("dialogflowInteractionsNoInputRatio")]
public virtual double? DialogflowInteractionsNoInputRatio { get; set; }

Property Value

Type	Description
double?

DialogflowInteractionsNoMatchRatio

Proportion of dialogflow interactions that has no intent match for the input.

Declaration

[JsonProperty("dialogflowInteractionsNoMatchRatio")]
public virtual double? DialogflowInteractionsNoMatchRatio { get; set; }

Property Value

Type	Description
double?

DialogflowWebhookFailureRatio

Proportion of dialogflow webhook calls that failed.

Declaration

[JsonProperty("dialogflowWebhookFailureRatio")]
public virtual double? DialogflowWebhookFailureRatio { get; set; }

Property Value

Type	Description
double?

DialogflowWebhookTimeoutRatio

Proportion of dialogflow webhook calls that timed out.

Declaration

[JsonProperty("dialogflowWebhookTimeoutRatio")]
public virtual double? DialogflowWebhookTimeoutRatio { get; set; }

Property Value

Type	Description
double?

ETag

The ETag of the item.

Declaration

public virtual string ETag { get; set; }

Property Value

Type	Description
string

KnowledgeAssistNegativeFeedbackRatio

Proportion of knowledge assist (Proactive Generative Knowledge Assist) queries that had negative feedback.

Declaration

[JsonProperty("knowledgeAssistNegativeFeedbackRatio")]
public virtual double? KnowledgeAssistNegativeFeedbackRatio { get; set; }

Property Value

Type	Description
double?

KnowledgeAssistPositiveFeedbackRatio

Proportion of knowledge assist (Proactive Generative Knowledge Assist) queries that had positive feedback.

Declaration

[JsonProperty("knowledgeAssistPositiveFeedbackRatio")]
public virtual double? KnowledgeAssistPositiveFeedbackRatio { get; set; }

Property Value

Type	Description
double?

KnowledgeAssistResultCount

Count of knowledge assist results (Proactive Generative Knowledge Assist) shown to the user.

Declaration

[JsonProperty("knowledgeAssistResultCount")]
public virtual int? KnowledgeAssistResultCount { get; set; }

Property Value

Type	Description
int?

KnowledgeAssistUriClickRatio

Proportion of knowledge assist (Proactive Generative Knowledge Assist) queries that had a URL clicked.

Declaration

[JsonProperty("knowledgeAssistUriClickRatio")]
public virtual double? KnowledgeAssistUriClickRatio { get; set; }

Property Value

Type	Description
double?

KnowledgeSearchAgentQuerySourceRatio

Proportion of knowledge search (Generative Knowledge Assist) queries made by the agent compared to the total number of knowledge search queries made.

Declaration

[JsonProperty("knowledgeSearchAgentQuerySourceRatio")]
public virtual double? KnowledgeSearchAgentQuerySourceRatio { get; set; }

Property Value

Type	Description
double?

KnowledgeSearchNegativeFeedbackRatio

Proportion of knowledge search (Generative Knowledge Assist) queries that had negative feedback.

Declaration

[JsonProperty("knowledgeSearchNegativeFeedbackRatio")]
public virtual double? KnowledgeSearchNegativeFeedbackRatio { get; set; }

Property Value

Type	Description
double?

KnowledgeSearchPositiveFeedbackRatio

Proportion of knowledge search (Generative Knowledge Assist) queries that had positive feedback.

Declaration

[JsonProperty("knowledgeSearchPositiveFeedbackRatio")]
public virtual double? KnowledgeSearchPositiveFeedbackRatio { get; set; }

Property Value

Type	Description
double?

KnowledgeSearchResultCount

Count of knowledge search results (Generative Knowledge Assist) shown to the user.

Declaration

[JsonProperty("knowledgeSearchResultCount")]
public virtual int? KnowledgeSearchResultCount { get; set; }

Property Value

Type	Description
int?

KnowledgeSearchSuggestedQuerySourceRatio

Proportion of knowledge search (Generative Knowledge Assist) queries suggested compared to the total number of knowledge search queries made.

Declaration

[JsonProperty("knowledgeSearchSuggestedQuerySourceRatio")]
public virtual double? KnowledgeSearchSuggestedQuerySourceRatio { get; set; }

Property Value

Type	Description
double?

KnowledgeSearchUriClickRatio

Proportion of knowledge search (Generative Knowledge Assist) queries that had a URL clicked.

Declaration

[JsonProperty("knowledgeSearchUriClickRatio")]
public virtual double? KnowledgeSearchUriClickRatio { get; set; }

Property Value

Type	Description
double?

QaTagScores

Average QA normalized score for all the tags.

Declaration

[JsonProperty("qaTagScores")]
public virtual IList<GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointConversationMeasureQaTagScore> QaTagScores { get; set; }

Property Value

Type	Description
IList<GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointConversationMeasureQaTagScore>

SummarizationSuggestionEditRatio

Proportion of summarization suggestions that were manually edited.

Declaration

[JsonProperty("summarizationSuggestionEditRatio")]
public virtual double? SummarizationSuggestionEditRatio { get; set; }

Property Value

Type	Description
double?

SummarizationSuggestionResultCount

Count of summarization suggestions results.

Declaration

[JsonProperty("summarizationSuggestionResultCount")]
public virtual int? SummarizationSuggestionResultCount { get; set; }

Property Value

Type	Description
int?

Implements

IDirectResponseSchema