Class: Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation
- Inherits:
-
Object
- Object
- Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation
- Extended by:
- Protobuf::MessageExts::ClassMethods
- Includes:
- Protobuf::MessageExts
- Defined in:
- proto_docs/google/cloud/contactcenterinsights/v1/resources.rb
Overview
An annotation that was generated during the customer and agent interaction.
Defined Under Namespace
Classes: UserInput
Instance Attribute Summary collapse
-
#annotation_id ⇒ ::String
The unique identifier of the annotation.
-
#answer_feedback ⇒ ::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback
The feedback that the customer has about the answer in
data
. -
#article_suggestion ⇒ ::Google::Cloud::ContactCenterInsights::V1::ArticleSuggestionData
Agent Assist Article Suggestion data.
-
#conversation_summarization_suggestion ⇒ ::Google::Cloud::ContactCenterInsights::V1::ConversationSummarizationSuggestionData
Conversation summarization suggestion data.
-
#create_time ⇒ ::Google::Protobuf::Timestamp
The time at which this annotation was created.
-
#dialogflow_interaction ⇒ ::Google::Cloud::ContactCenterInsights::V1::DialogflowInteractionData
Dialogflow interaction data.
-
#end_boundary ⇒ ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary
The boundary in the conversation where the annotation ends, inclusive.
-
#faq_answer ⇒ ::Google::Cloud::ContactCenterInsights::V1::FaqAnswerData
Agent Assist FAQ answer data.
-
#smart_compose_suggestion ⇒ ::Google::Cloud::ContactCenterInsights::V1::SmartComposeSuggestionData
Agent Assist Smart Compose suggestion data.
-
#smart_reply ⇒ ::Google::Cloud::ContactCenterInsights::V1::SmartReplyData
Agent Assist Smart Reply data.
-
#start_boundary ⇒ ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary
The boundary in the conversation where the annotation starts, inclusive.
-
#user_input ⇒ ::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput
Explicit input used for generating the answer.
Instance Attribute Details
#annotation_id ⇒ ::String
Returns The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 1219 class RuntimeAnnotation include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Explicit input used for generating the answer # @!attribute [rw] query # @return [::String] # Query text. Article Search uses this to store the input query used # to generate the search results. # @!attribute [rw] generator_name # @return [::String] # The resource name of associated generator. Format: # `projects/<Project ID>/locations/<Location ID>/generators/<Generator ID>` # @!attribute [rw] query_source # @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput::QuerySource] # Query source for the answer. class UserInput include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # The source of the query. module QuerySource # Unknown query source. QUERY_SOURCE_UNSPECIFIED = 0 # The query is from agents. AGENT_QUERY = 1 # The query is a query from previous suggestions, e.g. from a preceding # SuggestKnowledgeAssist response. SUGGESTED_QUERY = 2 end end end |
#answer_feedback ⇒ ::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback
Returns The feedback that the customer has about the answer in data
.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 1219 class RuntimeAnnotation include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Explicit input used for generating the answer # @!attribute [rw] query # @return [::String] # Query text. Article Search uses this to store the input query used # to generate the search results. # @!attribute [rw] generator_name # @return [::String] # The resource name of associated generator. Format: # `projects/<Project ID>/locations/<Location ID>/generators/<Generator ID>` # @!attribute [rw] query_source # @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput::QuerySource] # Query source for the answer. class UserInput include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # The source of the query. module QuerySource # Unknown query source. QUERY_SOURCE_UNSPECIFIED = 0 # The query is from agents. AGENT_QUERY = 1 # The query is a query from previous suggestions, e.g. from a preceding # SuggestKnowledgeAssist response. SUGGESTED_QUERY = 2 end end end |
#article_suggestion ⇒ ::Google::Cloud::ContactCenterInsights::V1::ArticleSuggestionData
Returns Agent Assist Article Suggestion data.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 1219 class RuntimeAnnotation include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Explicit input used for generating the answer # @!attribute [rw] query # @return [::String] # Query text. Article Search uses this to store the input query used # to generate the search results. # @!attribute [rw] generator_name # @return [::String] # The resource name of associated generator. Format: # `projects/<Project ID>/locations/<Location ID>/generators/<Generator ID>` # @!attribute [rw] query_source # @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput::QuerySource] # Query source for the answer. class UserInput include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # The source of the query. module QuerySource # Unknown query source. QUERY_SOURCE_UNSPECIFIED = 0 # The query is from agents. AGENT_QUERY = 1 # The query is a query from previous suggestions, e.g. from a preceding # SuggestKnowledgeAssist response. SUGGESTED_QUERY = 2 end end end |
#conversation_summarization_suggestion ⇒ ::Google::Cloud::ContactCenterInsights::V1::ConversationSummarizationSuggestionData
Returns Conversation summarization suggestion data.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 1219 class RuntimeAnnotation include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Explicit input used for generating the answer # @!attribute [rw] query # @return [::String] # Query text. Article Search uses this to store the input query used # to generate the search results. # @!attribute [rw] generator_name # @return [::String] # The resource name of associated generator. Format: # `projects/<Project ID>/locations/<Location ID>/generators/<Generator ID>` # @!attribute [rw] query_source # @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput::QuerySource] # Query source for the answer. class UserInput include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # The source of the query. module QuerySource # Unknown query source. QUERY_SOURCE_UNSPECIFIED = 0 # The query is from agents. AGENT_QUERY = 1 # The query is a query from previous suggestions, e.g. from a preceding # SuggestKnowledgeAssist response. SUGGESTED_QUERY = 2 end end end |
#create_time ⇒ ::Google::Protobuf::Timestamp
Returns The time at which this annotation was created.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 1219 class RuntimeAnnotation include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Explicit input used for generating the answer # @!attribute [rw] query # @return [::String] # Query text. Article Search uses this to store the input query used # to generate the search results. # @!attribute [rw] generator_name # @return [::String] # The resource name of associated generator. Format: # `projects/<Project ID>/locations/<Location ID>/generators/<Generator ID>` # @!attribute [rw] query_source # @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput::QuerySource] # Query source for the answer. class UserInput include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # The source of the query. module QuerySource # Unknown query source. QUERY_SOURCE_UNSPECIFIED = 0 # The query is from agents. AGENT_QUERY = 1 # The query is a query from previous suggestions, e.g. from a preceding # SuggestKnowledgeAssist response. SUGGESTED_QUERY = 2 end end end |
#dialogflow_interaction ⇒ ::Google::Cloud::ContactCenterInsights::V1::DialogflowInteractionData
Returns Dialogflow interaction data.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 1219 class RuntimeAnnotation include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Explicit input used for generating the answer # @!attribute [rw] query # @return [::String] # Query text. Article Search uses this to store the input query used # to generate the search results. # @!attribute [rw] generator_name # @return [::String] # The resource name of associated generator. Format: # `projects/<Project ID>/locations/<Location ID>/generators/<Generator ID>` # @!attribute [rw] query_source # @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput::QuerySource] # Query source for the answer. class UserInput include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # The source of the query. module QuerySource # Unknown query source. QUERY_SOURCE_UNSPECIFIED = 0 # The query is from agents. AGENT_QUERY = 1 # The query is a query from previous suggestions, e.g. from a preceding # SuggestKnowledgeAssist response. SUGGESTED_QUERY = 2 end end end |
#end_boundary ⇒ ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary
Returns The boundary in the conversation where the annotation ends, inclusive.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 1219 class RuntimeAnnotation include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Explicit input used for generating the answer # @!attribute [rw] query # @return [::String] # Query text. Article Search uses this to store the input query used # to generate the search results. # @!attribute [rw] generator_name # @return [::String] # The resource name of associated generator. Format: # `projects/<Project ID>/locations/<Location ID>/generators/<Generator ID>` # @!attribute [rw] query_source # @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput::QuerySource] # Query source for the answer. class UserInput include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # The source of the query. module QuerySource # Unknown query source. QUERY_SOURCE_UNSPECIFIED = 0 # The query is from agents. AGENT_QUERY = 1 # The query is a query from previous suggestions, e.g. from a preceding # SuggestKnowledgeAssist response. SUGGESTED_QUERY = 2 end end end |
#faq_answer ⇒ ::Google::Cloud::ContactCenterInsights::V1::FaqAnswerData
Returns Agent Assist FAQ answer data.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 1219 class RuntimeAnnotation include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Explicit input used for generating the answer # @!attribute [rw] query # @return [::String] # Query text. Article Search uses this to store the input query used # to generate the search results. # @!attribute [rw] generator_name # @return [::String] # The resource name of associated generator. Format: # `projects/<Project ID>/locations/<Location ID>/generators/<Generator ID>` # @!attribute [rw] query_source # @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput::QuerySource] # Query source for the answer. class UserInput include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # The source of the query. module QuerySource # Unknown query source. QUERY_SOURCE_UNSPECIFIED = 0 # The query is from agents. AGENT_QUERY = 1 # The query is a query from previous suggestions, e.g. from a preceding # SuggestKnowledgeAssist response. SUGGESTED_QUERY = 2 end end end |
#smart_compose_suggestion ⇒ ::Google::Cloud::ContactCenterInsights::V1::SmartComposeSuggestionData
Returns Agent Assist Smart Compose suggestion data.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 1219 class RuntimeAnnotation include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Explicit input used for generating the answer # @!attribute [rw] query # @return [::String] # Query text. Article Search uses this to store the input query used # to generate the search results. # @!attribute [rw] generator_name # @return [::String] # The resource name of associated generator. Format: # `projects/<Project ID>/locations/<Location ID>/generators/<Generator ID>` # @!attribute [rw] query_source # @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput::QuerySource] # Query source for the answer. class UserInput include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # The source of the query. module QuerySource # Unknown query source. QUERY_SOURCE_UNSPECIFIED = 0 # The query is from agents. AGENT_QUERY = 1 # The query is a query from previous suggestions, e.g. from a preceding # SuggestKnowledgeAssist response. SUGGESTED_QUERY = 2 end end end |
#smart_reply ⇒ ::Google::Cloud::ContactCenterInsights::V1::SmartReplyData
Returns Agent Assist Smart Reply data.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 1219 class RuntimeAnnotation include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Explicit input used for generating the answer # @!attribute [rw] query # @return [::String] # Query text. Article Search uses this to store the input query used # to generate the search results. # @!attribute [rw] generator_name # @return [::String] # The resource name of associated generator. Format: # `projects/<Project ID>/locations/<Location ID>/generators/<Generator ID>` # @!attribute [rw] query_source # @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput::QuerySource] # Query source for the answer. class UserInput include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # The source of the query. module QuerySource # Unknown query source. QUERY_SOURCE_UNSPECIFIED = 0 # The query is from agents. AGENT_QUERY = 1 # The query is a query from previous suggestions, e.g. from a preceding # SuggestKnowledgeAssist response. SUGGESTED_QUERY = 2 end end end |
#start_boundary ⇒ ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary
Returns The boundary in the conversation where the annotation starts, inclusive.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 1219 class RuntimeAnnotation include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Explicit input used for generating the answer # @!attribute [rw] query # @return [::String] # Query text. Article Search uses this to store the input query used # to generate the search results. # @!attribute [rw] generator_name # @return [::String] # The resource name of associated generator. Format: # `projects/<Project ID>/locations/<Location ID>/generators/<Generator ID>` # @!attribute [rw] query_source # @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput::QuerySource] # Query source for the answer. class UserInput include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # The source of the query. module QuerySource # Unknown query source. QUERY_SOURCE_UNSPECIFIED = 0 # The query is from agents. AGENT_QUERY = 1 # The query is a query from previous suggestions, e.g. from a preceding # SuggestKnowledgeAssist response. SUGGESTED_QUERY = 2 end end end |
#user_input ⇒ ::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput
Returns Explicit input used for generating the answer.
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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 1219 class RuntimeAnnotation include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # Explicit input used for generating the answer # @!attribute [rw] query # @return [::String] # Query text. Article Search uses this to store the input query used # to generate the search results. # @!attribute [rw] generator_name # @return [::String] # The resource name of associated generator. Format: # `projects/<Project ID>/locations/<Location ID>/generators/<Generator ID>` # @!attribute [rw] query_source # @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput::QuerySource] # Query source for the answer. class UserInput include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # The source of the query. module QuerySource # Unknown query source. QUERY_SOURCE_UNSPECIFIED = 0 # The query is from agents. AGENT_QUERY = 1 # The query is a query from previous suggestions, e.g. from a preceding # SuggestKnowledgeAssist response. SUGGESTED_QUERY = 2 end end end |