Class: Google::Cloud::ContactCenterInsights::V1::Conversation

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/contactcenterinsights/v1/resources.rb

Overview

The conversation resource.

Defined Under Namespace

Modules: Medium Classes: CallMetadata, DialogflowIntentsEntry, LabelsEntry, QualityMetadata, Transcript

Instance Attribute Summary collapse

Instance Attribute Details

#agent_id ⇒ ::String

Returns An opaque, user-specified string representing the human agent who handled the conversation.

Returns:

  • (::String) —

    An opaque, user-specified string representing the human agent who handled the conversation.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#call_metadata ⇒ ::Google::Cloud::ContactCenterInsights::V1::Conversation::CallMetadata

Returns Call-specific metadata.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#create_time ⇒ ::Google::Protobuf::Timestamp (readonly)

Returns Output only. The time at which the conversation was created.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#data_source ⇒ ::Google::Cloud::ContactCenterInsights::V1::ConversationDataSource

Returns The source of the audio and transcription for the conversation.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#dialogflow_intents ⇒ ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent} (readonly)

Returns Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#duration ⇒ ::Google::Protobuf::Duration (readonly)

Returns Output only. The duration of the conversation.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#expire_time ⇒ ::Google::Protobuf::Timestamp

Returns The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

Returns:

  • (::Google::Protobuf::Timestamp) —

    The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#labels ⇒ ::Google::Protobuf::Map{::String => ::String}

Returns A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

Returns:

  • (::Google::Protobuf::Map{::String => ::String}) —

    A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#language_code ⇒ ::String

Returns A user-specified language code for the conversation.

Returns:

  • (::String) —

    A user-specified language code for the conversation.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#latest_analysis ⇒ ::Google::Cloud::ContactCenterInsights::V1::Analysis (readonly)

Returns Output only. The conversation's latest analysis, if one exists.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#latest_summary ⇒ ::Google::Cloud::ContactCenterInsights::V1::ConversationSummarizationSuggestionData (readonly)

Returns Output only. Latest summary of the conversation.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#medium ⇒ ::Google::Cloud::ContactCenterInsights::V1::Conversation::Medium

Returns Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#metadata_json ⇒ ::String

Returns Input only. JSON Metadata encoded as a string. This field is primarily used by Insights integrations with various telphony systems and must be in one of Insights' supported formats.

Returns:

  • (::String) —

    Input only. JSON Metadata encoded as a string. This field is primarily used by Insights integrations with various telphony systems and must be in one of Insights' supported formats.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#name ⇒ ::String

Returns Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}.

Returns:

  • (::String) —

    Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#obfuscated_user_id ⇒ ::String

Returns Obfuscated user ID which the customer sent to us.

Returns:

  • (::String) —

    Obfuscated user ID which the customer sent to us.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#quality_metadata ⇒ ::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata

Returns Conversation metadata related to quality management.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#runtime_annotations ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation> (readonly)

Returns Output only. The annotations that were generated during the customer and agent interaction.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#start_time ⇒ ::Google::Protobuf::Timestamp

Returns The time at which the conversation started.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#transcript ⇒ ::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript (readonly)

Returns Output only. The conversation transcript.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#ttl ⇒ ::Google::Protobuf::Duration

Returns Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

Returns:

  • (::Google::Protobuf::Duration) —

    Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#turn_count ⇒ ::Integer (readonly)

Returns Output only. The number of turns in the conversation.

Returns:

  • (::Integer) —

    Output only. The number of turns in the conversation.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end

#update_time ⇒ ::Google::Protobuf::Timestamp (readonly)

Returns Output only. The most recent time at which the conversation was updated.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 103

class Conversation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata.
  # @!attribute [rw] customer_channel
  #   @return [::Integer]
  #     The audio channel that contains the customer.
  # @!attribute [rw] agent_channel
  #   @return [::Integer]
  #     The audio channel that contains the agent.
  class CallMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Conversation metadata related to quality management.
  # @!attribute [rw] customer_satisfaction_rating
  #   @return [::Integer]
  #     An arbitrary integer value indicating the customer's satisfaction rating.
  # @!attribute [rw] wait_duration
  #   @return [::Google::Protobuf::Duration]
  #     The amount of time the customer waited to connect with an agent.
  # @!attribute [rw] menu_path
  #   @return [::String]
  #     An arbitrary string value specifying the menu path the customer took.
  # @!attribute [rw] agent_info
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
  #     Information about agents involved in the call.
  class QualityMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Information about an agent involved in the conversation.
    # @!attribute [rw] agent_id
    #   @return [::String]
    #     A user-specified string representing the agent.
    # @!attribute [rw] display_name
    #   @return [::String]
    #     The agent's name.
    # @!attribute [rw] team
    #   @return [::String]
    #     A user-specified string representing the agent's team.
    # @!attribute [rw] disposition_code
    #   @return [::String]
    #     A user-provided string indicating the outcome of the agent's segment of
    #     the call.
    class AgentInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # A message representing the transcript of a conversation.
  # @!attribute [rw] transcript_segments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
  #     A list of sequential transcript segments that comprise the conversation.
  class Transcript
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A segment of a full transcript.
    # @!attribute [rw] message_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The time that the message occurred, if provided.
    # @!attribute [rw] text
    #   @return [::String]
    #     The text of this segment.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     segment. A default value of 0.0 indicates that the value is unset.
    # @!attribute [rw] words
    #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
    #     A list of the word-specific information for each word in the segment.
    # @!attribute [rw] language_code
    #   @return [::String]
    #     The language code of this segment as a
    #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
    #     Example: "en-US".
    # @!attribute [rw] channel_tag
    #   @return [::Integer]
    #     For conversations derived from multi-channel audio, this is the channel
    #     number corresponding to the audio from that channel. For
    #     audioChannelCount = N, its output values can range from '1' to 'N'. A
    #     channel tag of 0 indicates that the audio is mono.
    # @!attribute [rw] segment_participant
    #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
    #     The participant of this segment.
    # @!attribute [rw] dialogflow_segment_metadata
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
    #     CCAI metadata relating to the current transcript segment.
    # @!attribute [rw] sentiment
    #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
    #     The sentiment for this transcript segment.
    class TranscriptSegment
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods

      # Word-level info for words in a transcript.
      # @!attribute [rw] start_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the start of this word relative to the beginning of
      #     the total conversation.
      # @!attribute [rw] end_offset
      #   @return [::Google::Protobuf::Duration]
      #     Time offset of the end of this word relative to the beginning of the
      #     total conversation.
      # @!attribute [rw] word
      #   @return [::String]
      #     The word itself. Includes punctuation marks that surround the word.
      # @!attribute [rw] confidence
      #   @return [::Float]
      #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
      #     word. A default value of 0.0 indicates that the value is unset.
      class WordInfo
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end

      # Metadata from Dialogflow relating to the current transcript segment.
      # @!attribute [rw] smart_reply_allowlist_covered
      #   @return [::Boolean]
      #     Whether the transcript segment was covered under the configured smart
      #     reply allowlist in Agent Assist.
      class DialogflowSegmentMetadata
        include ::Google::Protobuf::MessageExts
        extend ::Google::Protobuf::MessageExts::ClassMethods
      end
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::String]
  class LabelsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
  class DialogflowIntentsEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Possible media for the conversation.
  module Medium
    # Default value, if unspecified will default to PHONE_CALL.
    MEDIUM_UNSPECIFIED = 0

    # The format for conversations that took place over the phone.
    PHONE_CALL = 1

    # The format for conversations that took place over chat.
    CHAT = 2
  end
end