Class: Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/contactcenterinsights/v1/resources.rb

Overview

Conversation metadata related to quality management.

Defined Under Namespace

Classes: AgentInfo

Instance Attribute Summary collapse

Instance Attribute Details

#agent_info ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>

Returns Information about agents involved in the call.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 132

class QualityMetadata
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Information about an agent involved in the conversation.
  # @!attribute [rw] agent_id
  #   @return [::String]
  #     A user-specified string representing the agent.
  # @!attribute [rw] display_name
  #   @return [::String]
  #     The agent's name.
  # @!attribute [rw] team
  #   @return [::String]
  #     A user-specified string representing the agent's team.
  # @!attribute [rw] disposition_code
  #   @return [::String]
  #     A user-provided string indicating the outcome of the agent's segment of
  #     the call.
  class AgentInfo
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#customer_satisfaction_rating ⇒ ::Integer

Returns An arbitrary integer value indicating the customer's satisfaction rating.

Returns:

  • (::Integer) —

    An arbitrary integer value indicating the customer's satisfaction rating.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 132

class QualityMetadata
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Information about an agent involved in the conversation.
  # @!attribute [rw] agent_id
  #   @return [::String]
  #     A user-specified string representing the agent.
  # @!attribute [rw] display_name
  #   @return [::String]
  #     The agent's name.
  # @!attribute [rw] team
  #   @return [::String]
  #     A user-specified string representing the agent's team.
  # @!attribute [rw] disposition_code
  #   @return [::String]
  #     A user-provided string indicating the outcome of the agent's segment of
  #     the call.
  class AgentInfo
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#menu_path ⇒ ::String

Returns An arbitrary string value specifying the menu path the customer took.

Returns:

  • (::String) —

    An arbitrary string value specifying the menu path the customer took.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 132

class QualityMetadata
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Information about an agent involved in the conversation.
  # @!attribute [rw] agent_id
  #   @return [::String]
  #     A user-specified string representing the agent.
  # @!attribute [rw] display_name
  #   @return [::String]
  #     The agent's name.
  # @!attribute [rw] team
  #   @return [::String]
  #     A user-specified string representing the agent's team.
  # @!attribute [rw] disposition_code
  #   @return [::String]
  #     A user-provided string indicating the outcome of the agent's segment of
  #     the call.
  class AgentInfo
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#wait_duration ⇒ ::Google::Protobuf::Duration

Returns The amount of time the customer waited to connect with an agent.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 132

class QualityMetadata
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Information about an agent involved in the conversation.
  # @!attribute [rw] agent_id
  #   @return [::String]
  #     A user-specified string representing the agent.
  # @!attribute [rw] display_name
  #   @return [::String]
  #     The agent's name.
  # @!attribute [rw] team
  #   @return [::String]
  #     A user-specified string representing the agent's team.
  # @!attribute [rw] disposition_code
  #   @return [::String]
  #     A user-provided string indicating the outcome of the agent's segment of
  #     the call.
  class AgentInfo
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end